about:support empty with possibly-corrupt profile
Categories
(Toolkit :: Startup and Profile System, defect)
Tracking
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People
(Reporter: brunopitrus, Unassigned)
Details
Steps to reproduce:
After a user accidentally their profile, i had to restore it from backup (so it may be corrupt). Now about:support shows nothing except the blue headers on the left, with nothing showing up in the debug console too. Firefox seems to work normally otherwise.
Firefox version 119.0.1 (x64 Polish), OS is Windows 10.0.19045.
Thank you for reporting, kinokijuf
I cordially ask you to file the report according to the following bug writing guidance: https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html
For me to reproduce this issue, I need from you the following information:
- the steps you followed to reproduce the issue
- an expected result of the steps
- the actual result that occurred
Steps: Open about:support.
Expected result: I can see “Firefox” by “Name”, “119.0.1” by “Version” and so on.
Actual result: I see Name, version, Build ID etc. in left column, but the right one is blank except for buttons and links.
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Comment 3•2 years ago
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The Bugbug bot thinks this bug should belong to the 'Toolkit::Startup and Profile System' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
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Comment 4•2 years ago
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Do you see anything logged in the browser console after opening about:support?
(In reply to Dave Townsend [:mossop] from comment #4)
no, there's nothing logged in the F12 console.
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Comment 6•2 years ago
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(In reply to kinokijuf from comment #5)
(In reply to Dave Townsend [:mossop] from comment #4)
no, there's nothing logged in the F12 console.
Please try with Menu -> More Tools -> Browser Console.
Thanks! The logspam in the browser console hinted at one of the sqlite databases in storage\permanent\chrome being corrupt. After deleting that directory about:support is fixed.
Description
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