Closed Bug 1865761 Opened 2 years ago Closed 1 year ago

ubuntu: firefox windows dont be shown in icon bar

Categories

(Firefox Build System :: Third Party Packaging, defect, P3)

Product:
Firefox Build System
Component:
Third Party Packaging
Version:
Firefox 118
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: koba.taiwan+github, Unassigned)

References

(Blocks 1 open bug)

Details

Attachments

(2 files)

Screenshot from 2023-11-21 10-12-13.png
37.28 KB, image/png
Details
202311220350_firefox_aboutSupport
58.04 KB, application/octet-stream
Details

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/118.0

Steps to reproduce:

  1. start firefox
  2. use a while, the firefox windows would be disappeared in icon bar,
    but firefox windows still exist.

Actual results:

the firefox windows would be disappeared in icon bar,
but firefox windows still exist.

Expected results:

the firefox windows are not disappeared.

The Bugbug bot thinks this bug should belong to the 'Core::Widget: Gtk' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Widget: Gtk
Product: Firefox → Core

Please attach about:support page.
Thanks.

Flags: needinfo?(koba.taiwan+github)
Priority: -- → P3
Flags: needinfo?(koba.taiwan+github)

Looks like you're using Snap. Can you try plain Mozilla binaries?
https://fedoraproject.org/wiki/How_to_debug_Firefox_problems#Testing_Mozilla_binaries
Thanks.

Flags: needinfo?(koba.taiwan+github)

@Martin,
i tried deb Firefox couple weeks and didn't find the issue.
Im not sure how to reproduce the snap Firefox issue and
just wait days to get the issue again.
Thanks

Flags: needinfo?(koba.taiwan+github)

integration level, hard to debug without more context (versions etc)

Flags: needinfo?(koba.taiwan+github)
Flags: needinfo?(bandali)

@gerard-majax,
here's my snap firefox,

$ sudo snap info firefox
name:      firefox
summary:   Mozilla Firefox web browser
publisher: Mozilla✓
store-url: https://snapcraft.io/firefox
contact:   https://support.mozilla.org/kb/file-bug-report-or-feature-request-mozilla
license:   unset
description: |
  Firefox is a powerful, extensible web browser with support for modern web application
  technologies.
commands:
  - firefox
  - firefox.geckodriver
snap-id:      3wdHCAVyZEmYsCMFDE9qt92UV8rC8Wdk
tracking:     latest/stable/ubuntu-22.04
refresh-date: 3 days ago, at 23:57 CST
channels:
  latest/stable:    124.0.2-1    2024-04-02 (4090) 281MB -
  latest/candidate: 124.0.2-1    2024-04-01 (4090) 281MB -
  latest/beta:      125.0b7-1    2024-04-01 (4089) 282MB -
  latest/edge:      126.0a1      2024-04-02 (4092) 302MB -
  esr/stable:       115.9.1esr-1 2024-03-22 (4032) 256MB -
  esr/candidate:    115.9.1esr-1 2024-03-22 (4032) 256MB -
  esr/beta:         ↑                                    
  esr/edge:         ↑                                    
installed:          124.0.1-1               (4033) 281MB -
Flags: needinfo?(koba.taiwan+github)

Thanks, but what about your OS ? Desktop ?

Flags: needinfo?(koba.taiwan+github)

$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 22.04.4 LTS
Release: 22.04
Codename: jammy

System Information
	Manufacturer: Dell Inc.
	Product Name: Precision 5750
Flags: needinfo?(koba.taiwan+github)

it's weird that it disappears. can you share snap changes ? do you know if it could be related e.g. to updates getting applied ?

Flags: needinfo?(koba.taiwan+github)

@gerard-majax,

$ sudo snap changes
no changes found

this keeps happening long time ago.
when i reported, firefox is 118. now it's 124.

Flags: needinfo?(koba.taiwan+github)

(In reply to kobatw from comment #11)

@gerard-majax,

$ sudo snap changes
no changes found

Ok, but maybe the update was too long ago ?


this keeps happening long time ago.
when i reported, firefox is 118. now it's 124.

Ok, but I was not made aware of that earlier. 124 shipped two weeks ago, Snap automatic update would keep retrying for 13 days at most. Can you suggest if it might have happened at a time that would match ?

sorry, i dont have any clue how to reproduce.
It seems to disappear coincidentally
what kind of logs do you need? I could help to collect it once the issue show.

I'm not asking how to reproduce, I'm asking if the moment it disappeared could match the moment a snap package update might have been performed, assuming if you did not killed the browser it would be forced in background, and 124 release was shipped on march 19: https://whattrainisitnow.com/release/?version=124 and I know snapd has a temporization mechanism of up to 13 days for those.

sorry, i didnt explain well.
i don't think the snapd update causes this issue.
when i played 118, the firefox disappear coincidentally.
Then I was notified the 119 update, manually update to 119 didn't resolve the issue.
until now.

(In reply to kobatw from comment #15)

sorry, i didnt explain well.
i don't think the snapd update causes this issue.
when i played 118, the firefox disappear coincidentally.
Then I was notified the 119 update, manually update to 119 didn't resolve the issue.
until now.

now this is different from what you stated in comment 0 where my understand was "start firefox, icon works as expected, wait a few days, it stops working but firefox is still open"

my fault, I meant firefox windwos are still there but i can't see them on the icon bar.
the same situation.
May you guide me when the issue show again, what kind of things I need to do?

as soon as you see it, would be nice to verify if snap changes shows something for example. Amin might have more clues?

@Gerard-majax,
you're right, snap cause this issue.
with chance, I am notified the snap is updateing firefox and the firfox open icons are disappeared.

 $ snap changes
ID   Status  Spawn               Ready               Summary
922  Done    today at 22:22 CST  today at 22:23 CST  Auto-refresh snaps "discord", "firefox"

Should i report to snap?

Component: Widget: Gtk → Third Party Packaging
Product: Core → Firefox Build System

(In reply to kobatw from comment #19)

@Gerard-majax,
you're right, snap cause this issue.
with chance, I am notified the snap is updateing firefox and the firfox open icons are disappeared.

 $ snap changes
ID   Status  Spawn               Ready               Summary
922  Done    today at 22:22 CST  today at 22:23 CST  Auto-refresh snaps "discord", "firefox"

Should i report to snap?

If you can file a bug on launchpad against snapd itself, I think it might help? I'll ping canonical people to cross-check

Flags: needinfo?(bandali)

Oops, fell into the abyss. Is this still an issue ?

Flags: needinfo?(koba.taiwan+github)

In ubuntu 24.04, don't encounter the issue any more

Flags: needinfo?(koba.taiwan+github)
Status: UNCONFIRMED → RESOLVED
Closed: 1 year ago
Resolution: --- → FIXED

Sorry, just yesterday, I saw the issue again in ubuntu noble.
This time, I saw snap update something then filefox/chromium icon disappear in bar.
but windows are still alive.

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