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so saving/sending possible, programme completely freezes due to corrupt profile data



MailNews Core
16 years ago
10 years ago


(Reporter: SM, Assigned: Scott MacGregor)


(Blocks: 1 bug, {hang})

Windows 98
Dependency tree / graph

Firefox Tracking Flags

(Not tracked)




16 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130

ISP (not Modem) broke connection during mail saving process; that resulted in
freezing of Mozilla immediately and ! after closing program and even OS and
restarting it, whenever a tried to save or send a newly composed message;
address book was not accessible either. After unistalling/re-installing 1.2.1. ,
there was no improvement, i.e. the profile information was corrupt. Only by
creating a new profil, mailnews was working as before.

Reproducible: Always

Steps to Reproduce:
1. open old profil
2. create message
3. save or send it

Actual Results:  
mozilla freezes, only window frame remain visible; other programmes were not

Expected Results:  

problem probably was caused by ISP which is in the process to upgrade the system
without closing down completely but with frequent shut downs (radically!)


16 years ago
Keywords: hang

Comment 1

15 years ago
Reporter, please do the following:

1. Close Mozilla.

2. Find your profile, and delete the "xul.mfl" file there.

3. Start Mozilla

4. Try to recreate the problem?

Does that solve it?
Summary: so saving/sending possible, programm completely freezes due to corrupt profile data → so saving/sending possible, programme completely freezes due to corrupt profile data

Comment 2

15 years ago
If the above step does not work, then try this:

Disable copy to Sent folder. Then try to reproduce this problem. Does the
problem still happen?


15 years ago
Blocks: 123929


15 years ago
Blocks: 193931

Comment 3

15 years ago
Reporter, to troubleshoot this problem, please follow these steps. When you
reply, make sure to include your operating system version, and the build ID. The
build ID is located in the Mozilla title bar. If the problem is sovled, please
indicate what step solved it.

1. Make sure that the test machine you're running is in good condition. On
Windows 9x, run scandisk. On Windows NT/2000/XP, error-check the drives. On
*nix, check for filesystem errors. Furthermore, if you have an antivirus
program, make sure the antivirus definitions and program files are up to date.
Make sure you have recently scanned the system for viruses, and removed any you

2. Download and install the latest trunk nightly build.  Running a nightly build
has a slight amount of risk involved. Back up your Mozilla data including your
bookmarks before proceeding. You can download the latest nightly build from
ftp://ftp.mozilla.org/pub/mozilla/nightly/latest . For example, for Windows,
download the file mozilla-win32-installer-sea.exe. Uninstall your current
Mozilla build. Make sure the new directory where you will install the new build
is completely empty, except for any plugins subdirectory. Install the nightly
build. Having done that, can you still reproduce the problem?

3. If it still fails, exit Mozilla. Go to your profile directory. Find the file
xul.mfl (or xul.mfasl on *nix). Rename it. Restart Mozilla. Does that solve the
Product: MailNews → Core
This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
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This bug has been automatically resolved after a period of inactivity (see above
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Last Resolved: 13 years ago
Resolution: --- → EXPIRED
Product: Core → MailNews Core
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