Printable return label from visible.com shows up as blank, in print-preview
Categories
(Core :: Printing: Output, defect)
Tracking
()
People
(Reporter: steve.patco, Unassigned)
Details
Attachments
(1 file)
121.35 KB,
application/pdf
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Details |
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:120.0) Gecko/20100101 Firefox/120.0
Steps to reproduce:
went to visible website to print return label
Actual results:
clicked on Print Label and pdf window popped up with 3 blank pages and the printer selection dialogue.
Expected results:
PDF should have shown 3 pages of printing instructions and label. Did not work in Edge but did work in chrome.
Comment 1•1 year ago
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The Bugbug bot thinks this bug should belong to the 'Core::Printing: Output' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
Comment 2•1 year ago
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(In reply to steve.patco from comment #0)
went to visible website to print return label
Based on the screenshot, it looks like the website here was https://visible.com/account/overview , for "Visible by Verizon". Unfortunately that site isn't accessible except to customers with accounts, it seems, so we may have a limited ability to investigate here.
No pressure at all, but if you're willing to privately/temporarily share your login details and steps-to-get-to-the-printable-label once logged in, I'd be happy to try to investigate a bit. (I have no idea what sorts of personal/private information might be available there, so apologies if this is an overly-invasive suggestion. But feel free to email me login-credentials at dholbert@mozilla.com if you like, and I'd be willing to test.)
In the meantime, though: the fact that it didn't work in Edge is a big clue here. If it fails in Edge in the same way that it fails in Firefox, then it's a reasonably good bet that this may be a bug in the website rather than in the browser. (For example, the website may be generating the printable content on-demand at the moment that you click the button; and they might inadvertently take a different more-tested codepath in their own code for Chrome vs. for Edge/Firefox.)
Updated•1 year ago
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Reporter | ||
Comment 3•1 year ago
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I dumped visible shortly after not being able to print the return label. They have problems on so many different levels. I hated to drop them because, up until 3 weeks ago, I had wonderful coverage at home and everywhere else.
When I ported out my number they closed my account. So it is not possible to log in and see anything. I didnt think to use FF debug mode. duh.
Comment 4•1 year ago
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Gotcha, ok. I think we may be blocked from making progress or being able to tell whether we've fixed this, then.
(It's very likely that whatever was going on here wasn't a general "whoops, all printing/PDFs are broken" issue, but something specific to whatever Visible was doing here to generate this label. And without being able to log in and investigate or retest, there's not much we can do here, aside from maybe connecting the dots in the future if we get a similar bug report from another Visible user, or a similar bug for another site.)
--> closing, but thanks in any case for filing, and if you hit similar issues anywhere else, please file a new bug! (or you could reopen+morph this one if you prefer, if the new bug seems likely to be the same thing.)
Reporter | ||
Comment 5•1 year ago
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Beginning to wonder if it is a Foxit issue.
Description
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