1872346 - credit card auto-filling not working on mangopay.com

Status: RESOLVED INCOMPLETE

(Toolkit :: Form Autofill, defect, P3)

Description

[Baptiste Mille-Mathias]

Attachment: ff-mangopay.webm

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:121.0) Gecko/20100101 Firefox/121.0

Steps to reproduce:

auto-filling did not work on the website mangopay.com

Actual results:

(video attached)
I could see the credit-card entry and select it but eventually the fields did not get any value inside.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Toolkit::Form Autofill' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:serg, could you have a look please?

For more information, please visit BugBot documentation.

Comment 3

[Sergey Galich [:serg]]

Baptiste Mille-Mathias sorry you have this issue. Can you verify that you can see your credit card number in Settings > Privacy & Security > Forms and Autofill > Saved Credit Cards?

Comment 4

[Baptiste Mille-Mathias]

(In reply to Sergey Galich [:serg] from comment #3)

Baptiste Mille-Mathias sorry you have this issue. Can you verify that you can see your credit card number in Settings > Privacy & Security > Forms and Autofill > Saved Credit Cards?

Yes I'm 100% positive to have my card registered, I use the same mechanism on a lot of other sites.

Comment 5

[Sergey Galich [:serg]]

Thank you, glad to hear that. So this must be a site specific issue then, we'll investigate.

Comment 6

[Sergey Galich [:serg]]

I couldn't find the way to register a new account there, so I can not see HTML of that web page. Can you right click on the credit card number input, select "Inspect" and find the <form> element that contains that credit card number? You can copy HTML and attach it here (please take a moment to remove any personal data if there is any).

Also, what language this page is using?

Comment 7

[Richard Neill]

Have you got the same problem as per comment #6 on bug #1876347 ?
The "solution" is to delete your saved card and then type it in again.
It looks as though Firefox "remembers" but "refuses to type out" saved credit cards that were originally saved a while ago (in my case, about 5 years ago, when it was issued) - which may also be why this bug is so hard to replicate.

Comment 8

[BugBot [:suhaib / :marco/ :calixte]]

A needinfo is requested from the reporter, however, the reporter is inactive on Bugzilla. Given that the bug is still UNCONFIRMED, closing the bug as incomplete.

For more information, please visit BugBot documentation.