"Customize from Address..." greyed out after being selected once
Categories
(MailNews Core :: Composition, defect, P3)
Tracking
(Not tracked)
People
(Reporter: bugzilla, Unassigned)
Details
(Keywords: triaged, ux-affordance)
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:121.0) Gecko/20100101 Firefox/121.0
Steps to reproduce:
- open a new compose window (e.g., reply or new message)
- select "Customize From Address..." from the drop down list that opens when you click on the ⌄ (downward caret) in the "From" text field. Do not enter a from address.
- Move focus away from this drop down element, e.g., by clicking into the message pane.
- again, select "Customize From Address...". It's impossible as it is greyed out.
Actual results:
User can not select "Customized From Address..." again after it has been selected before.
Expected results:
User should be able to select any of the available options in the drop down element of inside the "From" field any time.
Maybe a misunderstanding: Once "Customize From Address..." was chosen, you remain in that state. So if you move focus, then return, you can still change/customize the from address. It's debatable if the state should be reset once you switch to a different identity (if you have multiple).
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Comment 2•1 year ago
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Thanks for taking the time to file a bug!
As Francesco says, this seems to work as intended (as clicking this option once sets the field in the "custom address" mode). However, I agree that this UX, even though it's on purpose, is likely confusing for must users (I would probably also have gotten caught by it).
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Reporter | |
Comment 3•1 year ago
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(In reply to Francesco from comment #1)
Maybe a misunderstanding: Once "Customize From Address..." was chosen, you remain in that state. [...]
Thanks for the note. I agree, it's a misunderstanding on my side. The behavior is exactly as you described and the "Customize From Address..." works as expected. I can edit the From address after clicking it once, however, as it was greyed out then I did not even try to enter anything manually in the "From:" field as I thought this function to be disabled.
Description
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