Open Bug 1875581 Opened 1 year ago Updated 4 months ago

I can't watch vertical HD videos

Categories

(Core :: Audio/Video: Playback, defect)

Firefox 115
Desktop
Windows 7
defect

Tracking

()

UNCONFIRMED

People

(Reporter: rvmlog, Unassigned)

Details

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

Steps to reproduce:

Hi 😊

I can't watch vertical videos beyond 720p px height. If there is a video that exceeds 720p and is vertically, it is not seen and only heard and and many times can't be played. If the video plays, the video is completely black.

I have Windows 7 x64 Service Pack 1 and using Firefox 115.6.0esr (64-bit)

For example:

I can't watch this vertical video [1 080 Width x 1 920 Height]. Is all black and without sound [I have to download it to mu PC watch it with VLC]:
https://www.instagram.com/reel/C2Didl4OjG7/

But I can watch this video [720 Width x 720 Height] without having to download it:
https://www.instagram.com/reel/Cw3gqoALWns/

This vertical video [720 width x 1 280 Height] can play but is all black, I cant' see nothing and I only can hear the sound. When I download it and watch it in VLC it looks good:
https://twitter.com/MikeTheTiger/status/1746576199260754222

This vertical video [480 width x 600 height] it plays normal [I can watch it without having to download it]:
https://twitter.com/UttarakhandGo/status/1745398904169099764

Actual results:

In many cases the video remains loading without playing or if it plays, everything is black.

Expected results:

Normal vertical HD video playback.

The Bugbug bot thinks this bug should belong to the 'Core::Audio/Video: Playback' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
OS: Unspecified → Windows 7
Hardware: Unspecified → Desktop
Severity: -- → S4

(In reply to RamonVM from comment #0)

Created attachment 9375553 [details]
X Screenshot.1705711876.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

Steps to reproduce:

Hi 😊

I can't watch vertical videos beyond 720p px height. If there is a video that exceeds 720p and is vertically, it is not seen and only heard and and many times can't be played. If the video plays, the video is completely black.

I have Windows 7 x64 Service Pack 1 and using Firefox 115.6.0esr (64-bit)

For example:

I can't watch this vertical video [1 080 Width x 1 920 Height]. Is all black and without sound [I have to download it to mu PC watch it with VLC]:
https://www.instagram.com/reel/C2Didl4OjG7/

But I can watch this video [720 Width x 720 Height] without having to download it:
https://www.instagram.com/reel/Cw3gqoALWns/

This vertical video [720 width x 1 280 Height] can play but is all black, I cant' see nothing and I only can hear the sound. When I download it and watch it in VLC it looks good:
https://twitter.com/MikeTheTiger/status/1746576199260754222

This vertical video [480 width x 600 height] it plays normal [I can watch it without having to download it]:
https://twitter.com/UttarakhandGo/status/1745398904169099764

Actual results:

In many cases the video remains loading without playing or if it plays, everything is black.

Expected results:

Normal vertical HD video playback.

You can try to install KB2670838. After install it, I confirm both twitter video play normal on firefox 115.14

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