Open Bug 1877690 Opened 1 year ago Updated 10 months ago

Thunderbird 115.7.0 startup Crash [@ nahimicosd.dll | nsThread::Dispatch ]

Tracking

(Not tracked)

Status:

UNCONFIRMED

People

(Reporter: rthx, Unassigned)

References

Details

(Keywords: crash)

Crash Data

rthx

Reporter

Description

•

1 year ago

Steps to reproduce:

Several error messages at every start. Every time. Even with the latest version. Has been present in all versions since the update to 115 - no problem with previous versions (up to 102).

In the meantime, almost 1000 crash reports have been submitted.

The problem occurs on 2 PCs. Windows 10.

Actual results:

Several error messages at every start. Every time. Even with the latest version. Has been present in all versions since the update to 115 - no problem with previous versions (up to 102).

In the meantime, almost 1000 crash reports have been submitted.
Does anyone at Mozilla care about these crash reports?

The problem occurs on 2 PCs. Windows 10.

Expected results:

No problem as before the update to 115. No crash reports should be generated and sent.

rthx

Reporter

Updated

•

1 year ago

Component: Untriaged → General

OS: Unspecified → Windows 10

Hardware: Unspecified → Desktop

Wayne Mery (:wsmwk)

Comment 1

•

1 year ago

Please

Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Still In Windows safe mode, start Thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

If it does not, please go to Help > Troubleshooting Information, find the crash section, copy the text there with all the crash IDs (please do not use a screen shot), post the crash IDs here in this bug report.

Flags: needinfo?(rthx)

rthx

Reporter

Comment 2

•

1 year ago

@Wayne Mery (:wsmwk)
hier wie verlangt:

Flags: needinfo?(rthx)

Wayne Mery (:wsmwk)

Comment 3

•

1 year ago

The first 5 crashes and last two in your list are all nahimicosd.dll which is the Bambu Labs sound driver. Suggest you uninstall it. It seems to not have a good reputation:

bp-b1a3ac7f-cb0c-4307-bfc4-77f5a0240131
0 NahimicOSD.dll NahimicOSD.dll@0x140d3
Ø1 NahimicOSD.dll NahimicOSD.dll@0x8853b
Ø2 NahimicOSD.dll NahimicOSD.dll@0x6bf6f
3 xul.dll nsThread::Dispatch(already_AddRefed<nsIRunnable>, unsigned int) xpcom/threads/nsThread.cpp:693
4 xul.dll NS_DispatchToCurrentThread(already_AddRefed<nsIRunnable>&&) xpcom/threads/nsThreadUtils.cpp:212
5 xul.dll mozilla::SchedulerGroup::LabeledDispatch(mozilla::TaskCategory, already_AddRefed<nsIRunnable>&&, mozilla::PerformanceCounter*) xpcom/threads/SchedulerGroup.cpp:50
6 xul.dll mozilla::SchedulerGroup::Dispatch(mozilla::TaskCategory, already_AddRefed<nsIRunnable>&&) xpcom/threads/SchedulerGroup.cpp:36
7 xul.dll mozilla::glue::DllServices::DispatchDllLoadNotification(mozilla::ModuleLoadInfo&&) toolkit/xre/dllservices/mozglue/WindowsDllServices.h:174

Crash Signature: [@ nahimicosd.dll | nsThread::Dispatch ]

Keywords: crash

Summary: Thunderbird 115.7.0 Crash Report [@ nahimicosd.dll | nsThread::Dispatch ] → Thunderbird 115.7.0 startup Crash [@ nahimicosd.dll | nsThread::Dispatch ]

rthx

Reporter

Comment 4

•

1 year ago

This is not a Lenovo PC, but PCs (2 units) with an Asus motherboard. And the original Asus drivers for the motherboard are installed.

The problem with Thunderbird occurs on two PCs, both with Asus motherboards and original Asus drivers. These are the following motherboards:

Asus ROG Strix X470-F Gaming
Asus ROG Strix X570-F Gaming Wifi II

It is interesting that only Thunderbird has difficulties with this and, as I have already written, only from the Thunderbird update to v115, no problem before with up to 102.

I have not yet found a single other program that has problems with the original Asus drivers - only Thunderbird from v115!

And these drivers have been installed since the installation of Windows 10 more than 2 years ago and cause no problems at all except for Thunderbird.

So in my opinion this is a problem that has arisen with the Thunderbird update to v115.

So now I'm supposed to uninstall the original Asus drivers just because of Thunderbird v115 and thus do without the functionality of these drivers.

Wayne Mery (:wsmwk)

Comment 5

•

1 year ago

Sound like great systems.

rthx, it would be fantastic to get the regression range so we can easily identify what past patch broke this. https://mozilla.github.io/mozregression/ is an easy to use tool, and if the crash is easy to reproduce then should be a small effort that will help get this fixed quickly.

Flags: needinfo?(rthx)

Keywords: regression, regressionwindow-wanted

rthx

Reporter

Comment 6

•

1 year ago

Now, after almost 1200 crash reports, I have given up and uninstalled the Realtek drivers and all audio programs (Sonic Suite & Radar, A-Volute, Nahimic) that were installed with the Asus drivers, as well as removing the Nahimic/Sonic services.

And this on both PCs mentioned above.

Now there are no more crash reports in Thunderbird -> not exactly my preferred solution, but what the heck.

Flags: needinfo?(rthx)

Wayne Mery (:wsmwk)

Comment 7

•

10 months ago

(In reply to rthx from comment #6)

Now, after almost 1200 crash reports, I have given up and uninstalled the Realtek drivers and all audio programs (Sonic Suite & Radar, A-Volute, Nahimic) that were installed with the Asus drivers, as well as removing the Nahimic/Sonic services.

And this on both PCs mentioned above.

Now there are no more crash reports in Thunderbird -> not exactly my preferred solution, but what the heck.

Thanks for the update

https://apps.microsoft.com/detail/9n36ppmp8s23?rtc=1&hl=en-us&gl=US states "To fix this issue, please download the latest NahimicOSD driver from the Microsoft Store: NahimicOSD"

And we see other users crashing with nahimicosd.dl, nahimicosd.dll | NS_DispatchToCurrentThread, nahimicosd.dll | nsTString<T>::operator= , etc from https://crash-stats.mozilla.org/search/?signature=~nahimicosd&product=Thunderbird&date=%3E%3D2024-01-29T15%3A29%3A00.000Z&date=%3C2024-07-29T15%3A29%3A00.000Z&_facets=signature&_sort=-date&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#facet-signature

Crash Signature: [@ nahimicosd.dll | nsThread::Dispatch ] → [@ nahimicosd.dll | nsThread::Dispatch ] [@ nahimicosd.dll | nsTString<T>::operator= ]

Keywords: regression, regressionwindow-wanted

Bugzilla

Thunderbird 115.7.0 startup Crash [@ nahimicosd.dll | nsThread::Dispatch ]

Categories

(Thunderbird :: General, defect)

Tracking

(Not tracked)

People

(Reporter: rthx, Unassigned)

References

Details

(Keywords: crash)

Crash Data

Security

(public)

User Story

Description

Updated

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