1878809 - Duplicate emails when pinging zoho server (POP)

Status: RESOLVED INCOMPLETE

(MailNews Core :: Networking: POP, defect)

Description

[Michelle]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36

Steps to reproduce:

Ok, so this Steps to reproduce:

Just have TB open

Actual results:

I've been getting tons of duplicate emails coming into multiple account's inbox all day for several days & zoho is blocking me because of it since it's pinging their server.

I am using Zoho & they are all aliases. I pay for 2 emails & they both have different aliases.

Each account has a filter to filter out the emails from the other addys & only give me the ones for that addy's account.

It's also duplicating them sometimes 15 times AND they go back 2 weeks each time, so not new emails, but 2 week old emails.

It even happens with emails I deleted & filed in my folders.

Help.

Thanks

Expected results:

Just one email in each account.

So this was a bug from a year ago. We tried to open the bug, but there's no way. I commented on it & it still shows closed.

Bug 1789958

Thanks

Actual results:

See above, I copied & edited from the old bug.

Expected results:

See above, I copied & edited from the old bug.

Comment 1

[Magnus Melin [:mkmelin]]

Please attach a pop3 protocol log. See https://wiki.mozilla.org/MailNews:Logging
If you're using 102, please upgrade first. 115 is the currently supported release version.

Comment 2

[Wayne Mery (:wsmwk)]

(In reply to Michelle from comment #0)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36

Steps to reproduce:

Ok, so this Steps to reproduce:

Just have TB open

Actual results:

I've been getting tons of duplicate emails coming into multiple account's inbox all day for several days & zoho is blocking me because of it since it's pinging their server.

I am using Zoho & they are all aliases. I pay for 2 emails & they both have different aliases.

Each account has a filter to filter out the emails from the other addys & only give me the ones for that addy's account.

It's also duplicating them sometimes 15 times AND they go back 2 weeks each time, so not new emails, but 2 week old emails.

It even happens with emails I deleted & filed in my folders.

Help.

Thanks

Expected results:

Just one email in each account.

So this was a bug from a year ago. We tried to open the bug, but there's no way. I commented on it & it still shows closed.
Bug 1789958

Note, we don't reopen bugs with patches that long ago have been fixed. So filing a new bug is the correct path.

Note also n Bug 1789958 you state "I'm still on version 102. I don't want to switch the new new version.", but we will no longer update version 102. And there is at least one pop bug fixed since then, bug 1876431, plus many non-pop bug fixes.

Comment 3

[Michelle]

(In reply to Wayne Mery (:wsmwk) from comment #2)

(In reply to Michelle from comment #0)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36

Steps to reproduce:

Ok, so this Steps to reproduce:

Just have TB open

Actual results:

I've been getting tons of duplicate emails coming into multiple account's inbox all day for several days & zoho is blocking me because of it since it's pinging their server.

I am using Zoho & they are all aliases. I pay for 2 emails & they both have different aliases.

Each account has a filter to filter out the emails from the other addys & only give me the ones for that addy's account.

It's also duplicating them sometimes 15 times AND they go back 2 weeks each time, so not new emails, but 2 week old emails.

It even happens with emails I deleted & filed in my folders.

Help.

Thanks

Expected results:

Just one email in each account.

So this was a bug from a year ago. We tried to open the bug, but there's no way. I commented on it & it still shows closed.
Bug 1789958

Note, we don't reopen bugs with patches that long ago have been fixed. So filing a new bug is the correct path.

Note also n Bug 1789958 you state "I'm still on version 102. I don't want to switch the new new version.", but we will no longer update version 102. And there is at least one pop bug fixed since then, bug 1876431, plus many non-pop bug fixes.

Hi Wayne,

How are you doing?

Yes I know you said you fixed it a year ago, so why is it back?

It's not doing it now, but it was doing it all last week. Very stressful.

Did someone change something on 102 that made the bug come back? If you can check it would be much appreciated.

Thanks

Comment 4

[Wayne Mery (:wsmwk)]

Did someone change something on 102 that made the bug come back? If you can check it would be much appreciated.

Definitely nothing changed in version 102, so there is nothing to check on this end. Which makes this more of a support issue https://support.mozilla.org/en-US/questions/new/thunderbird

Comment 5

[Michelle]

(In reply to Wayne Mery (:wsmwk) from comment #4)

Did someone change something on 102 that made the bug come back? If you can check it would be much appreciated.

Definitely nothing changed in version 102, so there is nothing to check on this end. Which makes this more of a support issue https://support.mozilla.org/en-US/questions/new/thunderbird

Hi Wayne,

Ok, that's done, but my other ticket there hasn't been responded to in 8 days.

I also noticed that just today several people have had the same similar issues (not my issue). 5 people can't get their email or it's all gone or something to do with the sent folder.

That's terrible.

Only one person gave their version number & it was the new version (another reason I don't want to switch).

I hope they get their email back. One person was very stressed as I would be.

Thanks

Comment 6

[Wayne Mery (:wsmwk)]

I also noticed that just today several people have had the same similar issues (not my issue). 5 people can't get their email or it's all gone or something to do with the sent folder.

Comments and references are much more helpful when they have links :)

Comment 7

[Michelle]

(In reply to Wayne Mery (:wsmwk) from comment #6)

I also noticed that just today several people have had the same similar issues (not my issue). 5 people can't get their email or it's all gone or something to do with the sent folder.

Comments and references are much more helpful when they have links :)

It's just over in the community or support area.

Just scroll down to see & there's even more complaints since I was last on there.

https://support.mozilla.org/en-US/questions/thunderbird

Comment 8

[Wayne Mery (:wsmwk)]

Sorry, this isn't actionable as version 102 and without specific data.