188054 - Lost mail while opening during download

Status: RESOLVED EXPIRED

(SeaMonkey :: MailNews: Message Display, defect)

Description

[dan gallagher]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2.1) Gecko/20021130
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2.1) Gecko/20021130

Tried opening 2 emails while downloading others and apparently this resulted in
the text of both being lost.  I tried closing Mozilla and reopening, but the
texts of both messages were still missing (sender info appears correctly).  This
affected only the 2 that I tried to open while downloading; the other dozen were
fine.

Reproducible: Didn't try

Steps to Reproduce:
1.  I don't want to try this, as mail is lost.
2.
3.

Comment 1

[laurel]

What kind of account, IMAP or POP?  Any info as to what kind of content might've
been in the messages, like attachment?

Comment 2

[laurel]

reporter response via email:
"Both were POP.  As far as I know, both were also just short text messages. 
I've requested that the senders re-transmit, and will let you know if they were
otherwise.

One other quirk I've been noticing lately: the inbox summary is rebuilt each
time I load Mozilla after a re-boot.  I don't recall this happening before, esp.
not with v1.1.  This is both time consuming, and certain messages I've deleted
reappear after each rebuild."

Comment 3

[esther]

Can you check to see if View Message Body As is set to Simple HTML?  We have a
known bug where some messages don't display content when that option is selected.

Comment 4

[esther]

reporters answer via email
View message body is set to plain text.  Note that other messages downloaded at
the same time are all fine--the only affected were the two that I tried to open
while the others were downloading. 

Comment 5

[esther]

Can you copy the message to another folder to see if the content displays. 
Also, when you do a View Source what is the Content-Type: 

Comment 6

[esther]

Additional info from reporter:
When copied into another folder, the messages are still blank.  View source is
also blank for both. 

Comment 7

[esther]

Thanks for the info, I should have read more carefully comment #2.  This appears
to be a corrup .msf file problem we had in earlier builds, which was triggered
when moving, copying or filtering messages or by interrupting the rebuilding of
the summary file.  You say that everytime you relaunch the app it builds the
summary file.  Try exiting the app, exit quick launch too if it's running. 
Launch again and go to mail.  Let the summary file complete building before you
open mail messages or change folders.  Then check to see if those messages have
content. If they do, exit the app then launch again, launch mail.  This time the
summary file should not rebuild.  If it does then I may need you to try
something else.  We can't reproduce your problem here with the nightly builds or
the build you listed above, that indicates there may be a problem with your
profile at this time.

Comment 8

[esther]

Response from reporter:Quick Launch was not running, but the summary file did
not rebuild this morning.  However, there is still no content in the two messages. 
BTW, I did not interrupt the summary build yesterday, rather only tried to open
the affected messages while others were downloading (the affected messages were
new, i.e. part of the same download).  I received a re-transmt of one of the
messages and, as expected, it is plain text.

Please also note that when the summary has rebuilt, some of the same deleted
messages keep reappearing.  It may be relevant that these messages, insofar as
I've noticed them, were imported from an Outlook file a couple of months ago. 

Comment 9

[esther]

Additional from reporter:
Another wrinkle: now when I try to send email, the whole program (v1.2.1)
freezes.  Tried reinstalling and also rebooting, but the problem persists. 
Note that the browser appears to function normally, as does mail retrieval,
until I hit 'Send'.  I am resorting to webmail to send this.

Comment 10

[esther]

Dan, this may be a problem with your specific profile.  Do you have "Leave
messages on Server" checked as an option in you Netscape profile and/or the
Outlook profile that you imported from?  This is looking like your specific
Profile has the problem, I'm not sure how it happened, but I would like to know
this before proceeding.  Let me know if you have that option checked. 

Comment 11

[dan gallagher]

The 'Leave Messages on Server' box is not checked.  Note that I have changed
nothing in my profile recently, and the Outlook mail I mentioned was imported
months ago and I have been using Mozilla mail until this week with no problem.

Why would this problem persist even after a reinstall?

Comment 12

[dan gallagher]

RE the freezing I now experience whenever I try to send mail (Comment #9), cf.
bugs 176005 and 186755.  I did not change anything in my profile, but it sounds
as though it may have been corrupted by the event originally reported here. 
Reporter of #176005 also found that reinstalling did not solve the problem.

Comment 13

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 14

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.