Closed Bug 1881808 Opened 1 year ago Closed 1 year ago

Multiple crashes

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
Thunderbird 123
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: darla, Unassigned)

Details

(Keywords: crash)

Attachments

(1 file)

System information
979.19 KB, text/plain
Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36

Steps to reproduce:

Open the program.

Actual results:

Everything is extremely slow, no matter what it is I am trying to do - open the program, view an email, search, use the menu or help - absolutely everything.

Per instructions, I am submitting all of the crash report IDs from earlier in the week. Version 124.0b1, build 20240219205815

Expected results:

Crash report IDs:
bp-de4a1e45-717b-4553-9b95-8ae3c0240221 2/20/2024, 4:58 PM
bp-03976c45-08d9-4c58-a6af-2f2b00240221 2/20/2024, 4:11 PM
bp-5546fc53-e4bf-4053-b4de-5fced0240220 2/20/2024, 11:00 AM
bp-b4d8d27e-518a-474f-a35d-67bf80240220 2/19/2024, 5:01 PM
bp-2f236d40-79ae-489d-9cb9-6c4cc0240219 2/19/2024, 3:55 PM
bp-3bad7de7-2d7f-4415-9665-7189b0240219 2/19/2024, 11:49 AM

Crashes are all over the map, i.e. this appears to be a nonrepeatable issue in Thunderbird

This suggests memory corruption, either from an external source (failed memory, driver or AV software, etc) or from Thunderbird.

Does problem go away?

Flags: needinfo?(darla)
Keywords: crash
Summary: Reporting crash IDs per instructions → Multiple crashes
Version: Thunderbird 124 → Thunderbird 123

I don't know if this is because the computer was formerly a college computer, but I cannot boot in safe mode with networking capabilities. Internet services are via a LAN line so I think there must be a base configuration setting that was pre-existing when the business bought the computer. In Windows Safe Mode, I had no problems with Thunderbird starting (although that has not really been the issue) but I could not go further than that because there was no internet available. Starting Thunderbird in safe mode with all add-ons disabled in Windows standard startup did not make a difference. Let me know if there is something else you would like me to do.

Note - I previously made sure all Windows updates, firmware updates, and driver updates are current. All were updated a few weeks ago, some time prior to the issues happening with Thunderbird. Any Thunderbird issues started three weeks ago with my system suddenly being bombarded with all of the Gmail sync files, many multiples included. I changed the configuration for syncing with Gmail, eliminated the cache files, and deleted as much as I could from my email to help alleviate the problem. Things were fine for at least a week after that. It was not until last Monday, the 19th, that other issues began.

Attached file System information —
I copied my system information. I was going to attach it, but since there is no option for that, I will paste it all here. There are intermittent issues with other programs. Acrobat was solved by resetting the preferences, and I tax Illustrator to the point that it often crashes, which has happened with every computer I have used here. It interacts with open files on an external drive and often elevates my ethernet usage. It is a memory-hog program. Also, I know you mentioned that crashes were all over the map. However, it always happens the same way. The program is sluggish, I close it, and then shortly thereafter, the crash report window comes up. It never traditionally crashes and closes like other programs, and never fully stops responding, only pulls up the report window after I close the program. The exception to that is if I try to open the program again before it has fully closed. Task manager will show more than one instance when that happens. Ending those instances allows me to reopen the program. The problems themselves are consistent anytime I use Thunderbird. I keep opening it to see if something has changed, and check the settings to see if there is something I can adjust, which I have not found. If you have something more you would like me to do in order to identify whether the issue is the program or something else, I would be happy to do it.

I copied my system information. There are intermittent issues with other programs. Acrobat was solved by resetting the preferences, and I tax Illustrator to the point that it often crashes, which has happened with every computer I have used here. It interacts with open files on multiple external drives and often elevates my ethernet and CPU usage. It is a memory-hog program and consistently causes issues. I don't have the same problem at home where all external drives are connected to my computer and not accessed via an ethernet connection.

Also, I know you mentioned that crashes were all over the map. However, it always happens the same way. The program is sluggish, I close it, and then shortly (or sometime) thereafter, the crash report window comes up. It never traditionally crashes and closes like other programs, and never fully stops responding, only pulls up the report window after I have already closed the program. The exception to that is if I try to open the program again before it has fully closed. Task manager will show more than one instance when that happens. Ending those instances allows me to reopen the program.

The problems themselves are consistent anytime I use Thunderbird. I keep opening it to see if something has changed to which there has been no positive change, and I will check the settings to see if there is something I can adjust, which I have not found. If you have something more you would like me to do in order to identify whether the issue is the program or something else, I would be happy to do it.

Flags: needinfo?(darla)

Note - I previously made sure all Windows updates, firmware updates, ...

Thanks for stating these items

Any Thunderbird issues started three weeks ago

In that case, try running earlier versions to see where the problem starts. Start with https://archive.mozilla.org/pub/thunderbird/releases/123.0b1/ Windows 64bit (you may need to start from command line with thunderbird.exe --allow-downgrade). If 123.0b1 fails try https://archive.mozilla.org/pub/thunderbird/releases/122.0b1/

Other tests:

Flags: needinfo?(darla)
Whiteboard: [closeme 2024-04-15]

It is brave of you to be using beta, and even kind. But I suggest you use a stable version 115.

  1. Find the name and directory of your profile.
  2. Download from https://www.thunderbird.net/ and install.
  3. start 115 a command line with
    thunderbird.exe -P --allow-downgrade
  4. When you get the profile manager pick the profile name from step 1.

Also, it would be good to run memory test https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for-problems/#:~:text=It's%20included%20on%20Windows%2010,that%20appears%2C%20and%20press%20Enter.

Status: UNCONFIRMED → RESOLVED
Closed: 1 year ago
Flags: needinfo?(darla)
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2024-04-15]

Darla, are you still using beta?

Flags: needinfo?(darla)

Yes, I am still using Beta. I am on the current release, 115.11.1 (64-bit). I recently started using my own laptop at work and have not used TB as much, but I have not experienced any issues since I installed it on my laptop, about three weeks ago. I haven't used it on the other computer to know if the issues still exist on that system. Let me know if you need any other information. Enjoy your day! :)

Flags: needinfo?(darla)

Thanks for the update

Resolution: INCOMPLETE → WORKSFORME

Small clarification - 115.11.1 is not beta, it is "ESR" - Extended Support Release (previously just "Release")

Oh, that's right. I downloaded the regular version for my work emails when I started using my laptop. I'm setting up my emails on the Beta version, but have not done so yet. I'll let you know when I do if there are any problems.

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