1882022 - plus.nasa.gov - Video fails to play due to a media playback error

Status: NEW

(Core :: Audio/Video: Playback, defect)

Description

[Raul Bucata]

From github: https://github.com/webcompat/web-bugs/issues/133496.

<!-- @browser: Firefox 122.0 -->
<!-- @ua_header: Mozilla/5.0 (X11; Linux x86_64; rv:122.0) Gecko/20100101 Firefox/122.0 -->
<!-- @reported_with: unknown -->

URL: https://plus.nasa.gov/video/jpl-and-the-space-age-destination-moon/

Browser / Version: Firefox 122.0
Operating System: Linux
Tested Another Browser: Yes Edge

Problem type: Video or audio doesn't play
Description: The video or audio does not play
Steps to Reproduce:
Cannot play video in Firefox 122 on Fedora Linux.

"The media playback was aborted due to a corruption problem or because the media used features your browser did not support."

CAN play in Edge on Fedora Linux.

CAN play in Firefox on MacOS Sonoma.

<details>
<summary>Browser Configuration</summary>
<ul>
<li>None</li>
</ul>
</details>

From webcompat.com with ❤️

Change performed by the Move to Bugzilla add-on.

Comment 1

[Raul Bucata]

The issue was reported via webcompat.com reporter. We are not able to reproduce the issue (most likely changed configs are causing it, as the user has some changes in place due to accessibility issues - migraines), but based on the discussion we recently had with the other teams, issues reported that involve audio/video failing on top sites, we have moved the issue accordingly for further investigations. Please feel free to move the issue to the relevant product and component, or to close the issue if it is not reproducible on your side.

Comment 3

[Jim Mathies [:jimm]]

Plays on my Windows desktop. Probably ffmpeg or driver related.