188362 - mail didn't reach all users on cc and bcc list

Status: RESOLVED INVALID

(Bugzilla :: Email Notifications, defect)

Description

[usmle]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Build Identifier: 

We have bugzilla 2.16.1 installed and enabled the e-mail interface. When I send 
an e-mail to bugzilla server([e-mail]) and cc 
and bcc to a list of people, only the first person in the cc list and first 
person in bcc list is receiving the e-mail and all the others on the list don't 
get any e-mail notification. Is there a place where I need to make 
modifications so that everyone on the cc as well as bcc list receive e-mail 
notification.Your help is highly appreciated.

Thanks a lot,

Srikant Nandamuri



Reproducible: Always

Steps to Reproduce:
1.send an e-mail to [e-mail] to submit a new bug and cc it to 2 or 
3 people and also bcc to 2 or more people

Actual Results:  
only the first person on the cc list and first one on bcc list will receive the 
e-mail, all others on the cc list and bc list will not get a e-mail from 
bugzilla account

Comment 1

[J. Paul Reed [:preed]]

Just an FYI, this isn't likely to get addressed or fixed until bug 94850 gets fixed.

bug_email is a contrib script, and is horked in a number of places. As such,
it's not officially supported by the Bugzilla Team... yet.

When 94850 gets fixed, it will be.

Comment 2

[Joel Peshkin]

This sounds like a problem with the CC and BCC handling of the mailer. 
Bug_email would not even have a concept of a BCC list.  This must be referring
to the CC and BCC fields on the original SMTP message.  In that case, Bugzilla
would be only a recipient.  It is the sender's mailer that is reposnsible for
delivering the message to other recipients.

Please try to send an email to someone or something else and list CCs and BCCs.
 If you can isolate this to a Bugzilla item, go ahead and reopen this with the
relevent issue.

Comment 3

[usmle]

Let me explain this bug one more time. I submit a new bug into bugzilla via
e-mail interface.When I submit it I add users who should know about it into CC
and bcc list.What I am expecting is when bugzilla sens out an e-mail regatrding
the newly added bug it should be able to send e-mails to the reporter of bug as
well as users who were on CC and bcc list when bug was submitted to
bugzilla.What is happening  currently is bugzilla's e-mail interface send
e-mails to the reporter as well as the first user on cc list and first user on
bcc list All others are ignored.

Comment 4

[david avery]

i agree this is invalid - 

bugzilla in this case sees the mail just as a user would and bcc's would not
travel thru the MTA to get to bugzilla's MUA . cc's might get thru

i would guess if you want bugzilla to fill in cc's you will need to modify the
email scripts and put the bugzilla cc list in the body of the email not the headers

Comment 5

[usmle]

The surprising thing is one user on cc list and one user in bcc list is getting
the e-mail from bugzilla interface not all of them.Do u think I need to change
the bug_email.pl script to include everyone on cc and bcc list .CAn you please
point where exactly I ned to make modifictions as I am totally new to bugzilla
and it's my first assignment at work and has to do it to keep my job.I
appreciate your help

Comment 6

[J. Paul Reed [:preed]]

What lends credence to the fact that this is an invalid bug is that there *are*
no "bcc" lists in Bugzilla.

That's an MTA thing, and has nothing to do with Bugzilla. So I stand by Joel's
resolution.

Unless you can show me otherwise.

Comment 7

[usmle]

Ok don't worry about bcc.Atleast cc should be able to send to all users on the
cc list but not just one on the list

Comment 8

[Dave Miller [:justdave]]

Is this people on the @cc: line in the mail body or on the Cc: header in the email?

Comment 9

[J. Paul Reed [:preed]]

I'm closing this back out since it was originally invalid and the reporter
hasn't given any further information.

Reporter: if you have further information, do not reopen the bug; post it, and
we'll reassess.