1886499 - [Experiment] The “Dismiss” telemetry ping is not triggered when clicking the “Dismiss” button

Status: RESOLVED WORKSFORME

(Firefox :: Messaging System, defect)

Description

[Carmen Tataru [:ctataru], Ecosystem QA]

[Affected versions]:

• Firefox Release, 124.0, BUILD ID: 20240311145044

[Affected Platforms]:

• MacOS 13.6
• Windows 10 x64
• Ubuntu 22.04.1

[Prerequisites]:

• Have the “user.js” and the times.json downloaded on your computer.
• Have the following command saved “Set GLEAN_DEBUG_VIEW_TAG= <tagchosen>” .

[Steps to reproduce]:

1. Create a new Firefox profile using the “-p Set GLEAN_DEBUG_VIEW_TAG= <tagchosen>” command but do not open it.
2. Navigate to the profile folder and paste the user.js and the times.json from the prerequisites.
3. Navigate to the https://www.youtube.com/ website.
4. On the “Recommended Media Addons” page click the “Dismiss button”.
5. Navigate to the Glean page and observe the pings displayed under the chosen tag.

[Expected results]:

• The “Dismiss” telemetry ping is triggered.

[Actual results]:

• The “Dismiss” telemetry ping is not triggered.

[Notes]:

• The “Click button” telemetry ping is displayed.
• Attached a screen recording of the issue.
• This issue is also reproducible on the "Recommend Media Addons Feature Callout - Early Day User
  s" experiment.

Comment 1

[Jason Prickett]

Thank you for bringing this to light! This was due to the dismiss button's action being configured to navigate rather than dismiss. I've fixed the issue.

Comment 2

[Carmen Tataru [:ctataru], Ecosystem QA]

Hello!
I have verified this issue and it's still reproducible on Firefox Release 124.0 en-CA (BUILD ID: 20240311145044) MacOS 13.6.1, Firefox Release 124.0 (BUILD ID: 20240311145044) on Windows 10 x64 and Firefox Release 123.0.1 en-US (BUILD ID: 20240304104836) Ubuntu 22.04 x64 on both Recommend Media Addons Feature Callout - Early Day Users and Recommend Media Addons Feature - Existing Users experiments.

Comment 3

[Jason Prickett]

Attachment: image.png

Comment 4

[Jason Prickett]

Hello! In this instance, we're ok with the ping not strictly being of the "dismiss" event. The event should instead be "CLICK_BUTTON", and the event_source should be "additional_button". This is due to the configuration of the experiment using an "additional_button" instead of a "dismiss_button". We're aware of this, and able to appropriately query telemetry with this configuration. Thank you!

Comment 5

[Shane Hughes [:aminomancer]]

Thanks!