1886865 - SUMO update to the debugging article

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Santiago]

Product

Mozilla VPN

Select the type of request

The current explanation of how to obtain logs has a few issues:
https://support.mozilla.org/en-US/kb/debugging-mozilla-vpn

• It's titled as "Debugging mozilla vpn", which is something that Engineers do. It also assumes that whatever issue the user is experiencing is a bug, which is premature to state.
• Mentions "debugging" as a "troubleshooting tool", but there is no such thing.
• Mentions the that the logs don't contain personally identifiable information but does so in the middle of the article rather than at the beginning where expectations are better set.

Here's a proposed change, but feel free to tweak further:
https://docs.google.com/document/d/1-wdEM0HaJ6NVEutCBUJ5BDReBNz6MOh6uI5f3U2c6L8/edit

Is the content embargoed (yes or no)?

No

What current go-to-market plans, timelines, or milestones exist?

Can go live immediately as soon as improvements are made.

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases.

None.

Please add instructions for testing or links to any design assets or visuals.

None.

Does the content need to be localized in any languages outside of our priority locales (yes or no)?

Just standard EFIGS languages

Does the content require legal review (yes or no)?

No