189380 - netacad.net - Take Assesment link does not work because of bad browser sniffing

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[René Rhéaume]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020826
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020826

Cisco Systems allows CCNA students to take assesments on their Networking
Academy Connection website. However, I can't take those assesments with neither
Mozilla, Phoenix or K-Meleon, 3 Gecko-based browsers.

Reproducible: Always

Steps to Reproduce:
1. Be a CCNA student if you want to login on the site
2. Go to http://cisco.netacad.net/
3. Turn off popup blocker in preferences (if Phoenix, use white list)
4. Login to the site
5. Click on the the course you are pursuing in the "Learn" box
6. On the next page, click on the "Take Assesment" link
Actual Results:  
Nothing happen.

Expected Results:  
A fullscreen window should appear on top, without menu bar, without toolbar,
without Personnal bar, without adress bar and without status bar (plain browser
control), just as Internet Explorer.

I already sent a feedback message to Cisco about this problem and the reply I
got was pretty unstisfying.

Here is my message:
First, "Take Assesment" link does not work in Gecko-based browsers (Mozilla and
Netscape 6/7 among them). Improper browser detection is done the
openFullScreenWin JavaScript function. Here is a modified version which works on:
- Internet Explorer 6.0 Windows 2000
- Mozilla 1.1 Windows 2000
- K-Meleon 0.7 Windows 2000 (Gecko-based, http://kmeleon.sourceforge.net )
- Internet Explorer 5.0 Windows 98 SE
- Mozilla 1.1 Mandrake Linux 8.1
- Phoenix 0.5 Mandrake Linux 8.1 (Gecko-based,
http://www.mozilla.org/projects/phoenix )

function openFullScreenWin(url) {
	var myNewWin;
	var intIsIE = navigator.userAgent.indexOf("MSIE");
	var intVersion = navigator.appVersion.substring(0,1);

	if ((intIsIE != -1) && (intVersion >= 4)) {
		myNewWin = window.open(url, "popupPage", "fullscreen=yes,scrollbars=yes");
		myNewWin.focus();
	} else {
		var windowWidth = screen.width - 6;
		var windowHeight = screen.height - 58;
		var windowprops =
"scrollbars=yes,alwaysRaised=yes,titlebar=no,menubar=no,status=no,toolbar=no,personalbar=no,top=0,left=0,width="
+ windowWidth + ",height=" + windowHeight;
		myNewWin = window.open(url, "popupPage", windowprops);
		myNewWin.focus();
	}
}

Comment 1

[Bob Clary [:bc] (inactive)]

*** Bug 189385 has been marked as a duplicate of this bug. ***

Comment 2

[Kai Lahmann (is there, where MNG is)]

please check if this problem still exists, because we want to get rid of
unconfirmed bugs.
Many bugs in here are strill unconfirmed, because eigher nobody sees the problem
or nobody is able to get to the page because of a required login.

(sorry for the spam)

Comment 3

[René Rhéaume]

Rechecked with Mozilla 1.4 beta on Windows 2000 and still does not work. D***,
the solution is here. I had trouble with login pop-up too.

Comment 4

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 5

[Bob Clary [:bc] (inactive)]

hmmm, cisco has switched to ns7 internally in May/June so i would expect this to
be fixed. can you recheck?

contact info
http://netacad.custhelp.com/cgi-bin/netacad.cfg/php/enduser/site_fdbck.php

Comment 6

[René Rhéaume]

It's NOT corrected yet, but there is an announcement about Netscape compatibility :
 Change in Netscape Support
On October 11, Academy Connection 2.2 will be released. In this build, we will
be adding support for Netscape 7.x and removing support for Netscape 4.7.x. If
you are currently using Netscape 4.7.x, you will need to download the newer
version at: http://channels.netscape.com/ns/browsers/download.jsp after the new
build is released.
Note that the site does not currently support Netscape 7.x. We apologize for any
inconvenience. With this enhancement, Academy Connection 2.2 will support the
following browser and OS combinations:

- Windows (98, 2000, NT, XP) with Internet Explorer 5.5 (service pack 2)
- Windows (98, 2000, NT, XP) with Internet Explorer 6
- Windows (98, 2000, NT, XP) with Netscape 7.x
- Mac OS (9, 10) with Netscape 7.x
- We are not formally supporting any browsers on any version of Linux or Unix,
Since Mozilla uses the same engine as Netscape 7.x, the site should work.
From:  Richa Lodha
Sent: 29/08/2003 20:16

Tested with Mozilla 1.5 beta official build under Mandrake Linux 9.0 .
I need to test on Windows 2000 too.

Comment 7

[Bob Clary [:bc] (inactive)]

René, Thanks! can you contact them to be certain they will allow all Gecko based
browsers in (at least those with Gecko 1.4 or later)?  Send them
http://devedge.netscape.com/viewsource/2002/browser-detection/ so they can have
that available before the launch. :-)

Comment 8

[René Rhéaume]

Checked also in Windows 2000. Does not work yet with:
 - Mozilla Application Suite 1.5 beta
 - Mozilla Firebird 0.6.1
 - K-Meleon 0.7.1

Comment 9

[Bob Clary [:bc] (inactive)]

*** Bug 199485 has been marked as a duplicate of this bug. ***

Comment 10

[Bob Clary [:bc] (inactive)]

<reply>
To use all the features of the Academy Connection site, Curricula, and
Assessment Server on your desktop, laptop PC, or Macintosh, your system must
meet the minimum site requirements. Please review the minimum site requirements
listed below and update your system accordingly:

Minimum and recommended hardware requirements:

The Academy Connection currently only supports the following combinations:
• Mac OS 9 with Netscape 4.7x
• Windows (98, 2000, NT, XP) with Internet Explorer 5.5 (service pack 2)
• Windows (98, 2000, NT, XP) with Internet Explorer 6
• Windows (98, 2000, NT, XP) with Netscape 4.7x

Any other combination is currently not supported at this time. We do have plans
to support additional combinations in the future.

The Flash plug-in for your browser should be version 6.0.47.0 or higher. The
latest version can be downloaded here:
http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&P5_Language=English

Java, JavaScript, and Style Sheets must be enabled in your browser's preference
settings.

Please let us know if you have any further questions, comments, or concerns.
</reply>

I will ask "when?"

Comment 11

[René Rhéaume]

It seems that you requested feedback from Cisco and received the same useless
reply as me 8 monts ago. Reread my comment #6 : it is written, "On October 11,
Academy Connection 2.2 will be released. In this build, we will
be adding support for Netscape 7.x and removing support for Netscape 4.7.x."

Comment 12

[Ben Basson]

Can this be verified? I have no Cisco login, but I see no evidence of this bug
anymore.

Comment 13

[Bob Clary [:bc] (inactive)]

Ben, you have to have an account etc. to verify this is fixed.

Rene? Any news on if you can use this now?

Comment 14

[René Rhéaume]

It now works and I already did an assesment with Mozilla Firebird 0.7 under
Linux a month ago. I just retried with Mozilla App Suite 1.5 and still works
(under Linux). I should retry in Windows 2000.

Comment 15

[Chris Lawson (gone)]

This sounds FIXED per comment 14, then. René, please re-open if that's not the case.