1896972 - Sync is no longer working, 502s in about:sync-log

Status: RESOLVED WORKSFORME

(Firefox :: Sync, defect)

Description

[whelderwheels613]

Attachment: attachment.txt

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:125.0) Gecko/20100101 Firefox/125.0

Steps to reproduce:

1. Install a fresh copy of Fedora on my machine
2. Open up Firefox, and log into my Mozilla account
3. Ususally sync starts right away after successfully logs in, but seeing that it isn't, I manually click on my profile icon and press "Sync now"
4. The blue arrow spins for a few seconds and then stops. No bookmarks have been synced.
5. Open about:sync-config and look at the logs (attachment: first halt of the attachment)
6. Close Firefox and re-open it. Notice that bookmarks are still not synced.
7. Click on my profile icon and click Sync Now again. This time it just keeps spinning for a long time, but still no bookmarks are synced.
8. Open the next error log and see a different error (attachment: second half of the attachment)

Actual results:

The bookmarks sync usually completes right after I log in. However, this time it did not, even after manually trying to sync.

Expected results:

The bookmarks should sync.

Comment 1

[whelderwheels613]

Tried signing out and then back out, did not fix anything.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Firefox::Sync' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 3

[Mark Hammond [:markh] [:mhammond]]

Sorry about that, we had an outage yesterday but it's now back to working.