189875 - Mail folders with UNC location causes hourglass

Status: RESOLVED DUPLICATE of bug 133153

(MailNews Core :: Database, defect)

Description

[William Blunn]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.2.1) Gecko/20021130
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.2.1) Gecko/20021130

If I set up a POP mail account and tell it to store the mail in a SMB mounted
directory referenced by a UNC name (\\server\share\directory), then when
starting up mail/news it goes to an hourglass and stays that way for at least 10
minutes.

If I map a network drive (e.g. Z: -> \\server\share), and then set up the
account to reference the exact same directory (e.g. Z:\directory), then it works
fine.

BTW I am completely shutting down mozilla after changing mail database location.

Reproducible: Always

Steps to Reproduce:
1. Set up a new POP account with the mail database on a UNC-named folder (e.g.
\\server\share\dirctory). The UNC-named folder should be on a Linux box with
Samba 2.2
2. Shut down mozilla and re-start. First actual result
3. Map network drive (e.g. Z:) to the SMB share.
4. Change mail account to reference mail database via network drive (e.g.
Z:\directory).
5. Shut down mozilla and re-start. second actual result

Actual Results:  
First actual result: mail/news goes to hourglass
second actual result: mail/news works correctly, i.e. does not go to hourglass,
attempts initial POP collection

Expected Results:  
should not go to hourglass, and should proceed forward to initial POP collection

Comment 1

[Andrew Hagen]

Related to bug 133153?

Comment 2

[Jörn Nettingsmeier]

confirmed. i have the same problem, both with mozilla mail 1.7.2 and with
thunderbird 0.7.3.

unc profile dirs cause an hourglass, switching to a mapped network drive works
around the problem. unfortunately, this is not an option for network-wide
deployment here. :(

clients are win2k, sp4+latest hotfixes, domain controller is samba3.

this is a major showstopper for me :(
i don't have a windows compile toolchain, but i'll gladly help testing builds or
provide more information.

william, perhaps you could elevate the severity to "major" and mark the bug as
confirmed?

Comment 3

[William Blunn]

> william, perhaps you could elevate the severity to "major" and mark the bug
> as confirmed?

Bugzilla won't let me change the status away from UNCONFIRMED.

It looks like bugs can only be confirmed by certain people.

This bug is a categorical, easily reproducable bug, and should be trivial to
confirm.

I have changed the status to "major", which is about as high as it can
reasonably go.

Bill

Comment 4

[David :Bienvenu]

someone has a patch for this in another bug - bug 133153, though the symptoms
are slightly different, in that it's claimed you can open the folder in that
bug, but not display messages.

Comment 5

[Jörn Nettingsmeier]

(In reply to comment #4)
> someone has a patch for this in another bug - bug 133153, though the symptoms
> are slightly different, in that it's claimed you can open the folder in that
> bug, but not display messages.

i think the symptoms are the same, just not clearly worded. can't speak for the
original reporter, but here i can open the folders, although in most cases no
mails are displayed in them. i guess this depends on whether mozilla thinks the
mail index is current, in which case viewing of the mail headings might work.
but the moment it tries to update or invalidates the old index file, you won't
see mail headings any more.
opening mail bodies does not work in either case.