1899763 - [Experiment] The pin message is displayed when navigating back and forth to a target URL or by refreshing a such a page

Status: RESOLVED WONTFIX

(Firefox :: Messaging System, defect)

Description

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

Attachment: vmplayer_eHqyp0o1RT.mp4

[Notes]:

• If the message is required to be a contextual response to actions made by the user, simply navigating to and from a page or refreshing it should not lead to the assumption that users would need to pin that tab. Opening a new tab and specifically navigating to a page is a much clearer marker that users might benefit from having that tab pinned.

[Affected versions]:

• Firefox Nightly 128.0a1 - Build ID: 20240529214854
• Firefox Beta 127.0b8 - Build ID: 20240529091551
• Firefox Release 126.0.1 - Build ID: 20240526221752

[Affected Platforms]:

• Windows 10
• macOS 14
• Ubuntu 22.04

[Prerequisites]:

• Have a Firefox build installed and use a new profile.
• Be enrolled in any branch (except control) of the Pin Email and Calendar experiment (early day / existing) through forced enrollment.
• Unenroll from any experiment or rollout that the profile might be in using the about:studies page.

[Steps to reproduce]:

1. Open the browser with the profile from prerequisites and navigate to https://www.reddit.com/.
2. Click the Go back one page button then the Go forward on page button.
3. Repeat step 2 two more times.
4. Observe the active tab.

[Expected result]:

• No message is displayed.

[Actual result]:

• The "Pin" message is displayed.

[Additional Notes]:

• The issue is also reproducible if the page is refreshed twice instead of going back and forth.
• Attached a screen recording of the issue.

Comment 1

[Shane Hughes [:aminomancer]]

This is a product question. Thanks for filing!

Comment 2

[Shane Hughes [:aminomancer]]

We've discussed and agreed it's not a blocker for the experiment, since it's a lot of labor to avoid this and it wouldn't improve the UX enough to be of much value.

Comment 3

[Meg Viar [:mviar]]

Won't fix for this experiment, but we'll discuss if this default OPEN_URL behavior is desired and whether we should consider changing it.