1902689 - 127 & 128 betas have trouble connecting to pop3 server - mail downloads on 2nd or 3rd try

Status: RESOLVED INCOMPLETE

(MailNews Core :: Networking: POP, defect)

Description

[Stuart Woodward]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36

Steps to reproduce:

start beta and get message that mail server rejects. retry and 2nd or 3rd try connects and downloads mail

Actual results:

mail downloads on 2nd or 3rd try

Expected results:

download mail on 1st try

Comment 1

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Comment 2

[Wayne Mery (:wsmwk)]

imap accounts?
What (action) exactly is "retry"?
Try Windows started in safe mode? https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Comment 3

[Stuart Woodward]

pop3

retry using cloud icon

Comment 4

[Magnus Melin [:mkmelin]]

Please get a pop3 protocol log. See https://wiki.mozilla.org/MailNews:Logging

Comment 5

[Stuart Woodward]

Attachment: Pop3 still a problem errors being logged

Comment 6

[gene smith]

From comment 0:

... get message that mail server rejects ...

Reporter Stuart W., don't know what you mean by this. I.e., what do you mean when you say the mail server "rejects" a message?
Also, if you know, what is your pop3 server type or provider?

From comment 4:

Please get a pop3 protocol log. See https://wiki.mozilla.org/MailNews:Logging

Thanks for the attached info but that's not what we are wanting. Here's the relevant instructions from the link to record the pop3 log. This will record all the interactions with the server to tell better what is happening. (I've edited it some to make it clearer.):

In Thunderbird
do Settings > General
in the search field type config editor
click Config Editor in the search results
in the search field paste or type the preference name, mailnews.pop3.loglevel. By default it will have the value Warn.
change the value to All and hit return.
On restart the log will then begin recording.
You can view the log at Tools > Developer > Error Console (or ctl-shift-j). Show timestamp by clicking the gear icon in top-right of the Error Console, turn on Show Timestamps.
Then copy and paste the log to a file and attach it.
When done logging, you should set the loglevel value back to Warn.

Comment 7

[Wayne Mery (:wsmwk)]

Stuart, a new log is needed please.

Comment 8

[Wayne Mery (:wsmwk)]

Lacks sufficient information.

Comment 9

[Wayne Mery (:wsmwk)]

FWIW, it's likely Stuart was using 127.0b4 which shipped ~2024-05-30 (built 2024-05-29) with the fix for

• Bug 1847137 - 115.1 hangs randomly "not responding" when automatically checking multiple accounts for new messages. Workaround stagger mail check interval - but unlikely to have caused this bug?
• Bug 1897045 - If supported, POP3 should try to login with AUTH PLAIN and AUTH LOGIN before using USERPASS login method - which caused regression Bug 1928026 - Bad pop3 login method - "Sending of username did not succeed" in 128.4.0esr and 129.0b6, worked in 115 - not fixed until 134 and eventually 128.6.0