1903382 - IMAP: Thunderbird tags do not survive Thunderbird restart

Status: UNCONFIRMED

(MailNews Core :: Networking: IMAP, defect)

Description

[Duane Brosius]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36

Steps to reproduce:

Set a TAG on an email.

Actual results:

Shows the TAG.
Later (next day as an example) the TAGS are gone.
They do not "STICK" on the email.

Expected results:

The TAGS should be "ever lasting". They should not go away.

Comment 1

[Duane Brosius]

This is a continuing problem - with many versions of Thunderbird not just the "up to date" 115 version.

Comment 2

[Andre Klapper]

Tags as in Labels, or does "TAG" has some different meaning / is some acronym? Which mail account type is this about?

Comment 3

[Duane Brosius]

Attachment: TAGS

for review

Comment 4

[Duane Brosius]

(In reply to Andre Klapper from comment #2)

Tags as in Labels, or does "TAG" has some different meaning / is some acronym? Which mail account type is this about?

TAGS as in Thunderbird:
highlight an email, right click, Select TAG, Select the tag you want to apply to the email.
Thunderbird then colors the email and places a tag on the email.
That all looks okay BUT the tag will after some time go away and not show in the Tags column. It is like I never selected a tag for the email.
See my submitted attachment labeled TAGS.

Comment 5

[Duane Brosius]

Maybe I should be asking How are the tags stored and Where are they stored?

Comment 6

[chrizilla]

@Duane: Thanks for your report. Do the tags disappear when you move messages (bug 1901509) or also when you don't touch them at all ?

Comment 7

[Duane Brosius]

They seem to disappear from day to day as well as during the day. Moving them and then loosing the tag I do not have any real info to give as I have not noticed it from the fact that TAGS do not stay.
If I close Thunderbird they seem to go away the next time I start Thunderbird.

One question I have is where is the tag stored? on the Thunderbird side of the data or back on the server side of the data. Does it have something to do with the type of email server - imap or pop?

Thanks!

Comment 8

[chrizilla]

@Duane: Do all your messages lose their tags or only some of them ?

Comment 9

[Duane Brosius]

All of them get "lost".

Comment 10

[Magnus Melin [:mkmelin]]

Are you using imap? For imap, the tag is stored as a keyword on the server (maybe your server is misbehaving).

Comment 11

[Duane Brosius]

Magnus -
Thank you.
Finally someone has answered my question on where the tag is stored.
You may be right. I'll have to watch how it is stored and retrieved. It might be a display problem when I return to Thunderbird after it being closed.
I'll keep looking and I will post my findings here later when I see something interesting.

Comment 12

[chrizilla]

@Duane: Do you have many different tags (bug 730250) ?

Comment 13

[Duane Brosius]

I have many tags. 9 of them.

Comment 14

[chrizilla]

Ok, then it's probably another problem. Problems where reported when the number of tags exceed 10 (bug 687784) and 20 (bug 730250).
There are also many reports of lost tags related to moving/copying messages (bug 1901509 + 6 see-also-bugs), but since you say it's unrelated to copy/move, I remove bug 1901509 as related.

(In reply to Duane Brosius from comment #7)

One question I have is where is the tag stored? on the Thunderbird side of the data or back on the server side of the data.

See information in bug 730250#comment17 and bug 1511362#comment7.

I don't know but maybe an IMAP protocol log could help, see instructions in bug 730250#comment13 (hopefully still up to date).

(In reply to Duane Brosius from comment #1)

This is a continuing problem - with many versions of Thunderbird not just the "up to date" 115 version.

What was the earliest affected version you know for sure ?