crash firefox on ubuntu
Categories
(Core :: Audio/Video: Playback, defect, P5)
Tracking
()
People
(Reporter: jaffar9898, Unassigned, NeedInfo)
Details
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:127.0) Gecko/20100101 Firefox/127.0
Steps to reproduce:
I use and browse firefox daily crash two or three time .
Actual results:
AdapterDeviceID: 0x15e7
AdapterDriverVendor: mesa/radeonsi
AdapterDriverVersion: 23.2.1.0
AdapterVendorID: 0x1002
Add-ons: langpack-en-US%40firefox.mozilla.org:127.0.20240618.110440,dont-track-me-google%40robwu.nl:4.28,jid1-q4sG8pYhq8KGHs%40jetpack:0.4.6,%7B446900e4-71c2-419f-a6a7-df9c091e268b%7D:2024.4.2,jid1-MnnxcxisBPnSXQ%40jetpack:2024.6.3,%7Be4a12b8a-ab12-449a-b70e-4f54ccaf235e%7D:0.5.2,%7B6cc0a66e-ae3d-4cd8-9a03-5cd93b392903%7D:0.2.2,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:125.1.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4
AvailablePageFile: 0
AvailablePhysicalMemory: 5919461376
AvailableSwapMemory: 536866816
AvailableVirtualMemory: 10201227264
BackgroundTaskMode: 0
BuildID: 20240614071729
ContentSandboxCapabilities: 119
ContentSandboxCapable: 1
ContentSandboxLevel: 4
CrashTime: 1718780165
DOMFissionEnabled: 1
DOMIPCEnabled: 1
DesktopEnvironment: kde
EMCheckCompatibility: true
EventLoopNestingLevel: 1
GpuSandboxLevel: 0
GraphicsNumActiveRenderers: 2
GraphicsNumRenderers: 2
HeadlessMode: 0
InstallTime: 1718686966
IsWayland: 0
LastStartupWasCrash: 0
LinuxUnderMemoryPressure: 0
Notes: Ubuntu Core 22FP(D00-L1000-W0000000-T01) WR? WR+ libGL.so.1? libGL.so.1+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
RDDProcessStatus: Running
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 86768
StartupCacheValid: 1
StartupCrash: 0
StartupTime: 1718734578
SubmittedFrom: Client
TelemetryClientId: b47f0141-15f3-4f0b-b87c-f68029556a96
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240614071729","version":"127.0","vendor":"Mozilla","displayVersion":"127.0","platformVersion":"127.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":"canonical-002","distributionVersion":"1.0","partnerId":"ubuntu","distributor":"canonical","distributorChannel":"","partnerNames":["ubuntu"]},"system":{"memoryMB":15387,"virtualMaxMB":null,"cpu":{"count":16,"cores":8,"vendor":"AuthenticAMD","name":"AMD Ryzen 7 5825U with Radeon Graphics","family":25,"model":80,"stepping":0,"l2cacheKB":512,"l3cacheKB":16384,"speedMHz":4546,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"6.8.0-35-generic","locale":"en-HK","distro":"Ubuntu-core","distroVersion":"22"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"TargetFrameRate":90,"adapters":[{"description":"RENOIR (renoir, LLVM 15.0.7, DRM 3.57, 6.8.0-35-generic)","vendorID":"0x1002","deviceID":"0x15e7","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/radeonsi","driverVersion":"23.2.1.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-HK"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-HK"],"regionalPrefsLocales":["fa-IR"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.search.region":"IR","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"media.gmp-gmpopenh264.lastInstallStart":1716547677,"media.gmp-gmpopenh264.lastDownload":1716547728,"media.gmp-gmpopenh264.lastDownloadFailed":1716450582,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: 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with profile support","name":"Proxy Switcher and Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19853,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{6cc0a66e-ae3d-4cd8-9a03-5cd93b392903}":{"version":"0.2.2","scope":1,"type":"extension","updateDay":19876,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Play Flash anytime, even in 2021 and beyond, using an emulator.","name":"Flash Player 2021","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19876,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"jid1-MnnxcxisBPnSXQ@jetpack":{"version":"2024.6.3","scope":1,"type":"extension","updateDay":19880,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Privacy 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TelemetryServerURL: https://incoming.telemetry.mozilla.org
TelemetrySessionId: fd3c6df7-445a-473e-bed1-5eb648cd0bdc
Throttleable: 1
TotalPageFile: 16670965760
TotalPhysicalMemory: 16134098944
UptimeTS: 10507.190243
UtilityProcessStatus: Running
Vendor: Mozilla
Version: 127.0
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Expected results:
AdapterDeviceID: 0x15e7
AdapterDriverVendor: mesa/radeonsi
AdapterDriverVersion: 23.2.1.0
AdapterVendorID: 0x1002
Add-ons: langpack-en-US%40firefox.mozilla.org:127.0.20240618.110440,dont-track-me-google%40robwu.nl:4.28,jid1-q4sG8pYhq8KGHs%40jetpack:0.4.6,%7B446900e4-71c2-419f-a6a7-df9c091e268b%7D:2024.4.2,jid1-MnnxcxisBPnSXQ%40jetpack:2024.6.3,%7Be4a12b8a-ab12-449a-b70e-4f54ccaf235e%7D:0.5.2,%7B6cc0a66e-ae3d-4cd8-9a03-5cd93b392903%7D:0.2.2,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:125.1.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4
AvailablePageFile: 0
AvailablePhysicalMemory: 5919461376
AvailableSwapMemory: 536866816
AvailableVirtualMemory: 10201227264
BackgroundTaskMode: 0
BuildID: 20240614071729
ContentSandboxCapabilities: 119
ContentSandboxCapable: 1
ContentSandboxLevel: 4
CrashTime: 1718780165
DOMFissionEnabled: 1
DOMIPCEnabled: 1
DesktopEnvironment: kde
EMCheckCompatibility: true
EventLoopNestingLevel: 1
GpuSandboxLevel: 0
GraphicsNumActiveRenderers: 2
GraphicsNumRenderers: 2
HeadlessMode: 0
InstallTime: 1718686966
IsWayland: 0
LastStartupWasCrash: 0
LinuxUnderMemoryPressure: 0
Notes: Ubuntu Core 22FP(D00-L1000-W0000000-T01) WR? WR+ libGL.so.1? libGL.so.1+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
RDDProcessStatus: Running
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 86768
StartupCacheValid: 1
StartupCrash: 0
StartupTime: 1718734578
SubmittedFrom: Client
TelemetryClientId: b47f0141-15f3-4f0b-b87c-f68029556a96
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240614071729","version":"127.0","vendor":"Mozilla","displayVersion":"127.0","platformVersion":"127.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":"canonical-002","distributionVersion":"1.0","partnerId":"ubuntu","distributor":"canonical","distributorChannel":"","partnerNames":["ubuntu"]},"system":{"memoryMB":15387,"virtualMaxMB":null,"cpu":{"count":16,"cores":8,"vendor":"AuthenticAMD","name":"AMD Ryzen 7 5825U with Radeon 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auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19852,"updateDay":19852},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2710.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"long-term-holdback-2024-h1-velocity-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"fox-guide-reader-mode-early-day-user-holdback":{"branch":"control","type":"nimbus-nimbus"},"discovery-of-search-sap-early-day-en":{"branch":"treatment-b","type":"nimbus-nimbus"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"mixed-content-level-2-roll-out-release-115":{"branch":"control","type":"nimbus-rollout"},"phc-rollout":{"branch":"rollout","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"extensions-migration-in-import-wizard-116-rollout":{"branch":"control","type":"nimbus-rollout"},"relay-integration-into-firefox-118-release-for-all-fxa-and-autofill-users":{"branch":"enable-relay-integration","type":"nimbus-rollout"},"recommend-add-ons-staff-pick-relaunch-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"device-migration-q4-spotlights-remaining-population":{"branch":"treatment","type":"nimbus-rollout"},"consolidated-search-configuration-row-desktop-relaunch":{"branch":"rollout","type":"nimbus-rollout"}},"services":{"accountEnabled":true,"syncEnabled":true}}
TelemetryServerURL: https://incoming.telemetry.mozilla.org
TelemetrySessionId: fd3c6df7-445a-473e-bed1-5eb648cd0bdc
Throttleable: 1
TotalPageFile: 16670965760
TotalPhysicalMemory: 16134098944
UptimeTS: 10507.190243
UtilityProcessStatus: Running
Vendor: Mozilla
Version: 127.0
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
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Comment 1•1 year ago
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The Bugbug bot thinks this bug should belong to the 'Core::Audio/Video: Playback' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
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Comment 2•1 year ago
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The severity field is not set for this bug.
:jimm, could you have a look please?
For more information, please visit BugBot documentation.
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Updated•1 year ago
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Is this issue still occurring for you with the latest version of Firefox? Do you have a reliable way of producing these crashes? Do they still occur with extensions disabled? If you could submit and share a link to a recent crash report, that would be helpful. You can find recent crashes by navigating to about:crashes.
Description
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