1904348 - Unable to login to Thunderbird sync, Account synchronisation fails.

Status: RESOLVED INVALID

(Thunderbird :: Account Manager, defect)

Description

[Sho Sakuma]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:129.0) Gecko/20100101 Firefox/129.0

Steps to reproduce:

One day I was logged out of my Thunderbird account and when I tried to log back in, I could not log in successfully and got a "Please sign in to reconnect" message. After that, the login keeps failing.

Actual results:

I could not log in successfully and got a "Please sign in to reconnect" message. After that, the login keeps failing.

Expected results:

Successful login, synchronisation of accounts.

Comment 1

[Magnus Melin [:mkmelin]]

What account are you referring to? Thunderbird sync?

Comment 2

[Sho Sakuma]

(In reply to Magnus Melin [:mkmelin] from comment #1)

What account are you referring to? Thunderbird sync?

Yes, they are. Sorry. I didn't explain myself well enough.

Comment 3

[Geoff Lankow (:darktrojan)]

I can confirm that there is an infrastructure issue at the moment. We are waiting for some changes to the configuration of the server so that it will talk nicely to Thunderbird again. Unfortunately there is nothing I can do to solve it any faster.

Comment 4

[Sho Sakuma]

(In reply to Geoff Lankow (:darktrojan) from comment #3)

I can confirm that there is an infrastructure issue at the moment. We are waiting for some changes to the configuration of the server so that it will talk nicely to Thunderbird again. Unfortunately there is nothing I can do to solve it any faster.

I understand.
I'm relieved to hear that, as I thought it was an account-specific problem. Thank you very much.

Comment 5

[Magnus Melin [:mkmelin]]

As we don't yet expect sync to work, I'm going to close this.