Norwegian New support question page - URL under "Ask Now" circles back to the Norwegian "Get community support" page
Categories
(support.mozilla.org :: General, defect)
Tracking
(Not tracked)
People
(Reporter: erling.rosag, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:127.0) Gecko/20100101 Firefox/127.0
Steps to reproduce:
I open the Norwegian page "Få hjelp fra samfunnet" (https://support.mozilla.org/no/kb/fa-hjelp-fra-samfunnet?exit_aaq=1)
I click the green GET HELP button, and the page "Contact Support | Which product do you need help with?" (https://support.mozilla.org/no/questions/new) opens
I choose Firefox and click the "Ask Now" button in the "Still need help? | Continue to post your question and get help." frame.
Actual results:
I am returned to the "Få hjelp fra samfunnet" page at https://support.mozilla.org/no/kb/fa-hjelp-fra-samfunnet?exit_aaq=1.
Expected results:
I should have been sent to the page "Ask your question" at https://support.mozilla.org/en-US/questions/new/desktop/form
(I guess there are no localized "Ask A Question" pages?)
|
||
Comment 1•8 months ago
|
||
This should be fixed now by the latest kb article content change.
The "Get Help" button from the https://support.mozilla.org/no/kb/fa-hjelp-fra-samfunnet?exit_aaq=1 is going to redirect users to the https://support.mozilla.org/en-US/questions/new (in the en-US locale) instead of redirecting back to the locale for which the product forum is not available.
In this kind of situations (the product forum is not available for that particular non en-US language) we are trying to redirect the user back to the AAQ step 1 (/questions/new) inside the en-US locale, for which all product forums are enabled thus unblocking him by avoiding the redirect back to the locale for which the forums are not enabled.
Description
•