190715 - Cannot download monthly statement, although it can be done with IE

Status: RESOLVED WORKSFORME

(Core :: Networking: Cookies, defect)

Description

[Herbert Baer]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.0) Gecko/20020530
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.0) Gecko/20020530

When you try to download statement via Mozilla, but not via IE, a message is
show:"We're sorry...We're updating the site..."

Reproducible: Always

Steps to Reproduce:
1.Log on the www.gm/com
2.Select Financial Services under Beyond Automotive
3.Login
4.You are taken to www.householdaccount.com/gm/customercare 
5.Click on "See my detailed account" and then click "download"
Actual Results:  
You get the message: "We're Sorry..."

Expected Results:  
The statement should have been downloaded in a Quicken format.

Comment 1

[Boris Zbarsky [:bzbarsky]]

Is this a problem with a current Mozilla build (like 1.2.1)?

Comment 2

[Boris Zbarsky [:bzbarsky]]

Mail from Reporter:

I installed 1.2.1, but had the same result. In addition, I now seem
unable to reach http://www.gm.com through the address bar. I get a
message that it was timed out while attempting to connect. I have no
idea whether the two problems are related, but I used to be able to type
gm in the address bar and press control and enter; the browser would add
http://www. and .com and take me  to the home page. Now I get to google
search, and even then when I click the gm home page  link, I get the
timed out message also.

Sorry it took me so long to get back.. I assume the problems are still
happening?  (to reply, just go to this bug page and use the web form).

Comment 3

[Boris Zbarsky [:bzbarsky]]

OK, update.  Loading the main site works fine according to Herbert; the original
problem remains.

I'm betting this is one of three things:

A) Cookies problem
B) form submission problem
C) problem with the site

Herbert, could you do one more thing?  In a DOS prompt, type:

set NSPR_LOG_MODULES=nsHttp:5
set NSPR_LOG_FILE=c:\log.txt

(make sure log.txt does not already exist, of course; change the filename as
needed).

Then run Mozilla from that DOS prompt.  Load the minimal number of pages you
have to to reproduce the error (the logging is very verbose and a long log is
very hard to read).  Then zip up the log and attach it to this bug using
http://bugzilla.mozilla.org/attachment.cgi?bugid=190715&action=enter

Reassigning to cookies for now, pending more information...

Comment 4

[Herbert Baer]

Attachment: Log of reproducing the bug

It's been an education.

Comment 5

[Herbert Baer]

GM has recently revised its GM Card web page. The problem of being unable to
download my account information has now disappeared, and using Mozzilla 1.3, I
am able to download my account information.

Comment 6

[Boris Zbarsky [:bzbarsky]]

Herbert, are you saying that the problem is no longer reproducible?

Comment 7

[Bharat]

I think that's what the reporter meant. Marking WORKSFORME. If this bug has been
closed in error, please reopen.