Closed Bug 1907342 Opened 8 months ago Closed 4 months ago

PNC bank login issues with Firefox 128.0

Categories

(Web Compatibility :: Site Reports, defect, P1)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 128
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: runtime.exception, Unassigned)

References

(Depends on 1 open bug,
URL
)

Details

(Keywords: webcompat:site-report, Whiteboard: [webcompat:sightline])

User Story

platform:windows,mac,linux,android
impact:site-broken
configuration:general
affects:some
branch:release

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:128.0) Gecko/20100101 Firefox/128.0

Steps to reproduce:

When attempting to login to pnc.com with Firefox 128 I get the following error message below...
Step1: Go to pnc.com
Step2: Hit signon button.
Step3: Enter username/password and hit login button (Just user "a" and password "b" is enough to test)
Step4: Would expect to continue to next login step (or an invalid username/password if using "a/b")
Instead see the following error message...

Access Denied
You don't have permission to access "http://secure-api.pnc.com/rtl/signin/centralized-dot/authenticate/signin/authenticate-user-form?" on this server.

Reference #18.68643017.1720704062.a3d4a5f

https://errors.edgesuite.net/18.68643017.1720704062.a3d4a5f

Actual results:

Having problems with Firefox 128 on ubuntu.
I had no problems with an older version (firefox 123, ubuntu) available on another laptop.
Also I do not have this issue with Win11/Edge

I can reproduce this, but it's really bizarre. My attempt to bisect with mozregression left me Monday's nightly 130 version bump. But I also see the release Fx127 working and Fx128 not. Do we have any contacts there, Dennis?

Component: Untriaged → Site Reports
Flags: needinfo?(dschubert)
Product: Firefox → Web Compatibility

That error with reference starting with #18 looks extremely similar to the Akamai blocks on Linux that we're aware of. See bug 1903597.

See Also: → 1903597

But if it affects release it's more worrying...

edgesuite.net seems to be from akamai as well... So yeah, it seems just bug 1903597.

Depends on: 1903597
See Also: 1903597 →
See Also: → 1907462
Status: UNCONFIRMED → NEW
Ever confirmed: true
Flags: needinfo?(dschubert)

For what it's worth -- I no longer see this issue with Firefox/PNC login. (I do not know if this was as issue with Firefox 128 or with the PNC site and/or edgeware.

Severity: -- → S2
User Story: (updated)
Keywords: webcompat:site-report
Priority: -- → P1

Ryan -- I can't repro this, though I can see the UPS Akamai bug, you used to be able to see this one. Can you try again, and if you can't maybe we should resolve this as WorksForMe. Thanks.

Flags: needinfo?(ryanvm)

WFM also.

Status: NEW → RESOLVED
Closed: 4 months ago
Flags: needinfo?(ryanvm)
Resolution: --- → WORKSFORME
Whiteboard: [webcompat:sightline]
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