1909347 - New-tab tile Thumbs-up/down button-clicks seem to be permanent and can't be undone

Status: RESOLVED WONTFIX

(Firefox :: New Tab Page, defect)

Description

[Daniel Holbert [:dholbert]]

STR:

1. Open a new tab.
2. Hover a pocket tile (under "Thought-provoking stories") to see the thumbs-up/down buttons at the bottom right.
3. Click the thumbs-up.
4. Now try to find a way to undo that action, e.g. if you clicked it by accident. Try clicking the button again, for example.

ACTUAL RESULTS:

• Clicking the button again has no effect. There seems to be no way to undo your thumbs-up action.
• If you click the neighboring thumbs-down button, both buttons become illuminated for a second or so, and then the tile disappears.

EXPECTED RESULTS:

• User should be able to undo thumbs-up actions, e.g. by clicking the thumbs-up button again.
• We should probably never show both the thumbs-up and thumbs-down icons as being simultaneously illuminated. The two states should probably be mutually exclusive. (Activating one state should immediately deactivate the ranking-logic & styling associated with the other previously-applied state.)

ADDITIONAL NOTES:

• For thumbs-down actions, there's another hurdle that prevents users from undoing those actions -- the tile disappears entirely. Maybe that's fine?
• If a user clicks thumbs-down after clicking thumbs-up, the tile disappears with both buttons illuminated; this leaves the user not really knowing whether the story/topic is now being treated as favored, disfavored, or somehow-both-at-once (on top of having no way to edit that state).

Comment 1

[Daniel Holbert [:dholbert]]

Attachment: screencast of bug (clicking thumbs-up, and then re-clicking it in a fruitless attempt to change my mind, and then clicking thumbs-down which makes both buttons light up)

Comment 2

[Maxx Crawford [:maxx]]

Confirmed with UX that this is the expected behavior for the experiment. We may revisit this in the future.