1909542 - Login screen becomes unresponsive when trying to log in on lowes.com

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect, P1)

Description

[Ksenia Berezina [:ksenia]]

Moved from bug1907669.

On Lowes.com, the login screen is unresponsive when logging in. This occurs in Firefox only. I can enter my ID and password, click submit, then nothing.

Actual results:
The submit button greys out, then nothing. The form does not submit and the page does not advance to the 2FA screen.

Expected results:
The form should submit and advance to a 2FA screen that asks to send a text to the number on file. This works as it should in Chrome but not Firefox (and I prefer Firefox).

Comment 1

[Ksenia Berezina [:ksenia]]

Attachment: firefox issues.jpg

Comment 2

[Jeff Muizelaar [:jrmuizel]]

I see something similar when trying to create an account

Comment 3

[Jeff Muizelaar [:jrmuizel]]

Forgot password on https://www.lowes.com/u/login/forgot/password is also broken. That brokenness shows up without even needing an account

Comment 4

[Jeff Muizelaar [:jrmuizel]]

I get the following 403 from POSTing to https://www.lowes.com/u/login/forgot/password

Access Denied
You don't have permission to access "http://www.lowes.com/u/login/forgot/password" on this server.

Reference #18.6043517.1723058519.24d58c92

https://errors.edgesuite.net/18.6043517.1723058519.24d58c92

Comment 5

[Jeff Muizelaar [:jrmuizel]]

I get the same kind of thing when trying to log in:

Access Denied
You don't have permission to access "http://www.lowes.com/u/login/oauth2/authorize" on this server.

Reference #18.de36d917.1723059020.d351ca

https://errors.edgesuite.net/18.de36d917.1723059020.d351ca

Comment 6

[Randell Jesup [:jesup] (needinfo me)]

This is now WFM on lowes.com. Created account no problem, logged out, logged in.