Closed Bug 1909805 Opened 2 years ago Closed 1 year ago

Thunderbird 128.0.1 Problem moving emails from one account to another - The mail server for account xxxxxxxxxxx@protonmail.com responded: header key contains invalid characters"

Categories

(Thunderbird :: Untriaged, defect)

Thunderbird 128
defect

Tracking

(Not tracked)

RESOLVED INVALID

People

(Reporter: daniel.bonner, Unassigned)

References

(Blocks 1 open bug)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36

Steps to reproduce:

I tried to move an email from one account to another, using drag and drop. The destination account is a ProtonMail (IMAP) account.

Actual results:

The following error message is shown: "The current command did not succeed. The mail server for account xxxxxxxxxxx@protonmail.com responded: header key contains invalid characters". The email can not be moved across to the destination account. Some emails can be moved. However, a lot of emails cannot be moved.

Expected results:

The email should be able to be moved from one account to another. When I try this on Thunderbird 115, there is no problem.
I have tried re-creating both email accounts and also have tried a brand new profile in a brand new Thunderbird 128 installation. The problem persists.

I should mention that the source email account is an OWL Outlook Web Access account.

The problem does not exist in the other direction, from protonmail account to OWL?

Flags: needinfo?(daniel.bonner)

Hi Wayne, There is no problem going from ProtonMail to OWL.

Flags: needinfo?(daniel.bonner)

The problem also occurs when moving an email from GMail (IMAP) to ProtonMail. I suspect this is not an OWL problem.

Blocks: tb128found

Can you try the exact same mails, and compare 115 to 128?
I would not expect there to be any difference in what gets copied. If there really are invalid characters they would be there for both.

Summary: Thunderbird 128.0.1 Problem moving emails from one account to another → Thunderbird 128.0.1 Problem moving emails from one account to another - The mail server for account xxxxxxxxxxx@protonmail.com responded: header key contains invalid characters"

daniel, can you still reproduce? And see comment 5.

Hi Magnus,
Yes, I can still reproduce.
Emails can be moved in 115.
Emails can not be moved in 128.
The source folder is within an OWL (extension) account.
The destination foler is within a Proton IMAP account.
This might have something to do with the OWL extension. I have reported this to the OWL dev.
I also reported this to Proton.
However, there has been no progress.
All the best, Daniel

Indeed if it's only from an owl account, it would be an add-on bug.
Can you reproduce with an imap/pop account as source? If not, please mark as resolved invalid.

I agree. This is probably a bug with the Owl add-on.

Status: UNCONFIRMED → RESOLVED
Closed: 1 year ago
Resolution: --- → INVALID
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