Deleted messages from Amazon cannot be permanently restored to Inbox
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
People
(Reporter: r.dawes, Unassigned)
References
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0
Steps to reproduce:
Accidentally deleted a message from Amazon confirming an order, when dragged back to inbox within 2 seconds was back in deleted folder. This has happened twice in successive weeks. Amazon messages can be moved to other folders without problem, the issue is with the inbox; as far as I am aware no other messages (corporate or personal) exhibit this behaviour.
Expected results:
Once restored to inbox would expected it to stay there.
Similar report here: Bug 1908872. Reporter, you're using Thunderbird 115 (not 15), right? You're using a Gmail account?
|
||
Comment 2•2 months ago
|
||
Reporter Rigid,
Do you have any non-default imap settings at gmail.com site?
Can you easily duplicate this with any message or a test message, e.g., a message you sent to yourself? If you can duplicate, maybe a IMAP:4 log would show something: https://wiki.mozilla.org/MailNews:Logging
I have no idea what non-default imap settings are. I have been using Thunderbird as a gmail front-end for nearly 20 years and not experienced anything like that before. Gmail made some changes in late 2022 which I didn't understand the jargon, but followed their instructions to retain its usability.
With regard to Amazon delivery alert messages I have an update. 1, once in 'Deleted' they can be restored to any folder (including sub-folders) and then swapped between any other folder excepting 'Inbox'. 2, if moved to inbox from any other folder they bounce back very quickly to the folder it was just transferred from. 3, this only happens with delivery alerts - I speculate code in the raw delivery header may be the cause but do not have the expertise to understand that data. In my Amazon folder I found a save of an alert which was several months old and this also exhibits the same behaviour. Now my report only happened because I wanted to retrieve an accidentally deleted Amazon alert - for all I know this has always been the case.
Additionally my hardware is a Dell Dimension with 4Mb RAM, 1Tb HDD, purchased in 2008, other than installing Mr Softy's bug fixes (until W7 support ended) it has had no other modifications since purchase. OS is Windows 7 Pro. Every few months I open the desktop box and I run a small vacuum brush over the motherboard and cards to remove dust, CPU chip is removed and fresh heat sink paste applied, any socketed chips are given a gentle push to ensure they are firmly seated to counter thermal creep. It has one hardware fault, the combined CD DVD R/W drive no longer recognises DVDs (whether pre-recorded or blank); it behaves perfectly for CD R/W; and forced to assume its a hardware driver issue as I have re-installed numerous manufacturer drivers and third party ones without success; so inclined to believe a registry setting was accidentally defined which has disabled DVD functionality. A weekly incremental back-up of the entire HDD is made. I am happy to stay with this hardware and OS seeing no reason for the extra bells and whistles later flavours of Windows Mr Softy forces on you.
|
|
||
Comment 4•2 months ago
|
||
I have no idea what non-default imap settings are.
Go to your gmail.com webmail page, click the "gear" icon for setting, then select "See all Settings" and then "Forwarding and POP/IMAP". You will see where IMAP is enabled and then several below it with the first selection marked "default". Are these imap items all at default? If not, how are they set?
I tried to duplicate with my imap account on TB and an amazon delivery notice (obtained from another computer) and put into gmail inbox (on 2 accounts). I didn't see any problem with deleting to Trash and then copy back to gmail inbox. The message remain in gmail Inbox on TB.
Maybe there is something "unique" about your delivery notice emails. If you could save one that has the problem and attach it using the "Attach file" button above it might help.
To save the email right-click the email and choose Save-as. It will be a file ending with .eml. With the "Attach file" button, you can navigate to the .eml file you just saved and it will attach to this bug report.
Description
•