Open Bug 1910573 Opened 1 year ago Updated 2 months ago

www.sc.com - Unsupported browser

Categories

(Web Compatibility :: Site Reports, defect, P3)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 130
Platform:
Desktop
macOS
Type:
defect

Tracking

(Webcompat Priority:P2, Webcompat Score:6, firefox128 affected, firefox130 affected)

Project Flags:
Webcompat Priority P2
Webcompat Score 6
Tracking Flags:
Tracking Status
firefox128 --- affected
firefox130 --- affected

People

(Reporter: railioaie, Unassigned)

References

(
URL
)

Details

(Keywords: webcompat:needs-sitepatch, webcompat:site-report)

User Story

platform:windows,mac,linux
impact:unsupported-feature
configuration:general
affects:all
branch:release
diagnosis-team:webcompat
user-impact-score:400

Attachments

(1 file)

Screenshot 2024-07-30 at 12.32.29.png
637.23 KB, image/png
Details

Environment:
Operating System: macOS
Firefox version: Nightly 130.0a1 (2024-07-29)

Preconditions:
Clean profile
ETP set to Strict

Steps to reproduce:

  1. Navigate to: https://www.sc.com/hk/
  2. Contact an agent from the bottom right corner

Expected Behavior:
The window displayed redirects you to an agent

Actual Behavior:
When you try to contact an agent a browser unsupported message is displayed

Notes:

  • Screenshot attached
  • Reproducible on the latest build of Firefox Firefox Nightly and Release
  • Not reproducible on Chrome
Summary: www.sc.com - When you try to contact an agent a browser unsupported message is displayed → www.sc.com - Browser unsupported
Summary: www.sc.com - Browser unsupported → www.sc.com - Unsupported browser
Severity: -- → S3
User Story: (updated)
Keywords: webcompat:needs-diagnosis, webcompat:site-report
User Story: (updated)
Severity: S3 → S2
User Story: (updated)

Open the AI chatbot, lower right. Click Continue. Type "Dispute a charge", select How to dispute a credit card charge. At the bottom will be the Chat with an Agent button.
It's available 9am-9pm I assume in Hong Kong time, so outside that time you can't test it I think.

Using Chrome Mask will show the chat and it seems to be functional, so I think this could be fixed with an intervention.

Keywords: webcompat:needs-diagnosis → webcompat:needs-sitepatch
Webcompat Priority: --- → P1
Webcompat Score: --- → 8

@jesup Is this still an issue? I just tried the STR you gave in comment 2 and it seems to not be blocking me.

Flags: needinfo?(rjesup)

@twisniewski That's strange, I could still reproduce this using the same STRs in both Stable and Nightly and also confirmed again that I can get to the chat when I enable Chrome Mask.

Flags: needinfo?(rjesup)
User Story: (updated)
User Story: (updated)
Webcompat Priority: P1 → P2
Webcompat Score: 8 → 6
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