Can't login on rtbf.be
Categories
(WebExtensions :: Developer Outreach, defect)
Tracking
(Not tracked)
People
(Reporter: Pilier5, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Firefox/128.0
Steps to reproduce:
Login on these sites with Firefox : https://www.rtbf.be/ and https://auvio.rtbf.be/.
Actual results:
We are redirected to a support page : https://support.rtbf.be/hc/fr-fr/articles/15711288520593-Impossible-de-me-connecter-ou-de-m-inscrire-%C3%A0-RTBF-Actus-ou-Auvio
The problem don't exist under Edge - for example - and i think it's related to a popup about the cookies (which appears briefly in Edge and not in Firefox).
Expected results:
login
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Comment 1•2 years ago
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The Bugbug bot thinks this bug should belong to the 'Core::Networking' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
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Updated•2 years ago
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Comment 2•2 years ago
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Hi Reporter,
could you try to upgrade to 128.0.3 and try again? Are you able to reproduce this with a clean profile?
If yes, could you try to capture a http log?
In about:logging, please select Logging preset to Cookies and select logging to file. Then, please send the log file to necko@mozilla.com.
Note that the log may contain PII, so please don't upload it to bugzilla.
Thanks.
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Comment 4•2 years ago
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The reporter said that the web extension Roboform seems to be the culprit. After disabling it, the login works on both sites. However, I'm not sure if it's Firefox's fault or the web extension's. I'll change the component to web extensions so they can have a look.
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Comment 5•2 years ago
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If disabling the Roboform extension (https://addons.mozilla.org/en-US/firefox/addon/roboform/) fixes the issue, then this is an add-on specific issue and not a Firefox bug.
We should reach out to the add-on author and point them to this bug report, then close it.
@ Rob Wu
"We should reach out to the add-on author" ... am I to understand that you will take charge of this?
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Comment 7•2 years ago
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Since you personally experienced the issue, I think that it would be best if you reach out to the add-on author yourself, because you can then directly answer clarification requests if needed.
What we could do at best is to share a link to this bug report with the add-on author, but that is not as useful as you reaching out to them directly.
According to the add-on listing page, their support can be reached at
https://www.roboform.com/support
Can you take it from here, or would you prefer us to forward this bug report to them?
I suppose their support can access this bug with it's number and i'll do it myself.
Thank you Rob Wu !
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Comment 9•2 years ago
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Thanks for taking it from here. I'll close this bug now since there are no action items for us left.
Description
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