1911541 - support.harver.com - Reach out messages can not be sent with ETP set to STRICT

Status: RESOLVED FIXED

(Web Compatibility :: Privacy: Site Reports, defect)

Description

[Raul Bucata]

Environment:
Operating system: Android 14
Firefox version: Firefox Mobile 128.0

Steps to reproduce:

1. Navigate to: https://support.harver.com/hc/en-us/categories/115000859569-FAQs
2. Tap on the "?" button displayed near the page footer
3. Complete the input fields from the newly opened page and submit the message
4. Observe

Expected Behavior:
Success message is displayed

Actual Behavior:
Error banner is displayed

Notes:

• Reproduces in ETP Strict Mode only
• Reproduces in Firefox Nightly, and Firefox Release
• Does not reproduce in Chrome
• UI of the reach out message page is different compared to Chrome

Created from https://github.com/webcompat/web-bugs/issues/139893

Comment 1

[Raul Bucata]

Attachment: Screenshot_18.png

Comment 2

[Tim Huang[:timhuang]]

I cannot find the "?" button anymore. Is there another page can reproduce the same issue?

Comment 3

[Raul Bucata]

Hi Tim, it seems that tapping on the "Message" icon located in the page footer, right hand side, shows a similar ETP issue, where messages from the chat can not be loaded, breaking the support chart. I have attached a video.

Comment 4

[Raul Bucata]

Attachment: 20241009_155858.mp4

Comment 5

[Leander Schwarz]

zendesk.com and its forms are on Disconnect's list of trackers we use for ETP strict, so they are blocked. This is expected behavior.

Comment 6

[Christian Holler (:decoder)]

This bug has been fixed by a permanent intervention.

This is an automated assessment, if this bug still reproduces for you in the most recent Nightly version, please reopen.

Comment 7

[Manuel Bucher [:manuel]]

"ETP set to STRICT" doesn't block content trackers, therefore removing tp-breakage-content from blocking tp-breakage is the correct meta bug.