1912586 - Fail to check for updates

Status: RESOLVED WORKSFORME

(Toolkit :: Application Update, defect)

Description

[José Luiz]

Attachment: Firefox.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:130.0) Gecko/20100101 Firefox/130.0

Steps to reproduce:

I already installed the last version of Firefox Developer Edition (130.0b2) from the download page.

Actual results:

Every time I open the browser, it continues to show a dialog saying that has an update, but it fails to download it. On 'Help / About Firefox' menu shows that it can't verify about updates.

Expected results:

The 'verify update' feature has to be able to check my current version e verify if exists updates.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Toolkit::Application Update' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[José Luiz]

Attachment: Firefox - Atualizacao Disponivel.jpg

Comment 3

[Robin Steuber (she/her) [:bytesized]]

Please collect and attach a browser console log

1. Navigate to about:config.
2. Set app.update.log to true.
3. Open the Browser Console either with the hotkey Control+Shift+J (Command+Shift+J on macOS), or via Hamburger Menu->More Tools->Browser Console
4. In the Filter textbox at the top, enter AUS: to filter out everything except the update messages.
5. Navigate to the "Update" section of about:preferences. It should automatically check for an update.
6. Once the update check has completed, copy the messages out of the Browser Console and attach them to this bug.

Comment 4

[José Luiz]

Hi Robin,
Follows the the messages from the Browser Console:
AUS:SVC Logging current UpdateService status:
AUS:SVC UpdateService.canUsuallyCheckForUpdates - able to check for updates
AUS:SVC UpdateService.canCheckForUpdates - able to check for updates
AUS:SVC getCanApplyUpdates - testing write access C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\CA9422711AE1A81C\update.test
AUS:SVC isServiceInstalled - returning true
AUS:SVC shouldUseService - returning true
AUS:SVC getCanApplyUpdates - bypass the write checks because the Windows Maintenance Service can be used
AUS:SVC isServiceInstalled - returning true
AUS:SVC shouldUseService - returning true
AUS:SVC getCanStageUpdates - able to stage updates using the service
AUS:SVC Elevation required: false
AUS:SVC Other instance of the application currently running: false
AUS:SVC Downloading: false
AUS:SVC End of UpdateService status

Additionally, that problem is happening since I installed the last version, 129 Beta 9, on 07/26/2024.
As I already explained, Firefox is not performing the update check, it fails every time I open the browser. It only works if I manually click the button "Check if there are updates" ("Verificar se há Atualizações") on 'about:preferences'.

Thanks for your support.

Comment 5

[José Luiz]

As I mentioned above, I was using the Firefox Developer Edition version 130.0b2, and it was not performing the automatic update check.
Additionally, the update check was only working when I manually click the button "Check if there are updates" ("Verificar se há Atualizações") on 'about:preferences'.
After that the version 130.0b3 was installed and the problem is now solved, the automatic check for updates is working again.
Thanks again for the support.

Comment 6

[Robin Steuber (she/her) [:bytesized]]

Resolving per comment 5.