Closed Bug 1912855 Opened 11 months ago Closed 8 months ago

member.chime.com - Camera stuck loading after allowing it

Categories

(Web Compatibility :: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 131
Platform:
ARM
Android
Type:
defect

Tracking

(firefox129 affected, firefox131 affected)

Status:
RESOLVED INVALID
Tracking Flags:
Tracking Status
firefox129 --- affected
firefox131 --- affected

People

(Reporter: ctanase, Unassigned)

References

(
URL
)

Details

(Keywords: webcompat:platform-bug, webcompat:site-report, Whiteboard: [webcompat-source:web-bugs])

User Story

platform:windows,mac,linux,android
impact:workflow-broken
configuration:general
affects:all
branch:release

Attachments

(1 file)

FF vs Chrome.mp4
1.78 MB, video/mp4
Details

Environment:
Operating system: Android 11
Firefox version: Firefox Mobile 129.0/131

Steps to reproduce:

  1. Go to https://member.chime.com/identity?externalId=66bab04071cb6fa2fa095583&vendor=incode&vendorToken=eyJhbGciOiJIUzI1NiJ9.eyJleHRlcm5hbFVzZXJJZCI6IjY2YmFiMDQwNzFjYjZmYTJmYTA5NTU4MyIsInJvbGUiOiJBQ130NFU1MiLCJUIjoiSSIsImtleVJlZiI6IjYxMTJiZTk5ZTNjNzg5MDAxNDAwNmYwMCIsImV4cCI6MTczMTQ1OTY0OSwiaWF0IjoxNzIzNTEwODQ5fQ.dnH539hfqGtEPlz5djDohdp9S-uFuBVZRPGr-rpfR-I94&userId=70833083&callback=https%3A%2F%2Fmember.chime.com%2Fenroll%2F%3FAID%3D15862621%26CJEVENT%3Db8edcb14590e11ef804d3a360a1eba23%26SID%3Dwct240813005518cvplk%26ad%3Dcj%26cjdata%3DMXxOfDB8WXww%26clickid%3Db8edcb14590e11ef804d3a360a1eba23%26pid%3D100295505%26promo%3DGRAB100%26externalId%3D66bab04071cb6fa2fa095583%23%2Fverify_scan_id
  2. Tap "Next".
  3. Wait a few seconds until the buttons load.
  4. Tap on "Passport" and continue.
  5. Allow the camera.
  6. Observe the behavior.

Expected Behavior:
Camera loads in a few seconds.

Actual Behavior:
Camera is stuck in a loading loop.

Notes:

  • Reproduces regardless of the status of ETP
  • Reproduces in Firefox Nightly, and Firefox Release
  • Does not reproduce in Chrome

Created from https://github.com/webcompat/web-bugs/issues/140331

status-firefox129: --- → affected
status-firefox131: --- → affected
Version: unspecified → Firefox 131
Attached video FF vs Chrome.mp4 —
Blocks: 1179084
Severity: -- → S2
User Story: (updated)
Keywords: webcompat:platform-bug, webcompat:site-report
Priority: -- → P2
Blocks: 1886719
No longer blocks: 1179084
No longer blocks: 1886719
Depends on: 1886719

Calin, can you still reproduce this now?

Flags: needinfo?(ctanase)

When tapping "Next" the page remains blank, even after waiting more than 1 minute. Same behavior on Chrome.

Closing this as invalid.

Status: NEW → RESOLVED
Closed: 8 months ago
Flags: needinfo?(ctanase)
Resolution: --- → INVALID
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