1913046 - [AVG] search with google or enter address bar doesn't work when pressing enter

Status: RESOLVED WORKSFORME

(External Software Affecting Firefox :: Other, defect)

Description

[Ben]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:129.0) Gecko/20100101 Firefox/129.0

Steps to reproduce:

Typing something in the search with Google or enter address bar i.e youtube, weather, any query. Press enter on keyboard (both main and numpad enter)

Actual results:

The box fills with https://www.google.com/search?client=firefox-b-d&q=what (replace what with whatever i tried to search) and wouldn't move beyond the Firefox Home screen and the text in search bar is highlighted

Expected results:

It should direct to google with the results

Comment 1

[Ben]

Attachment: example

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Firefox::Address Bar' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 3

[Marco Bonardo [:mak]]

We're supposing you are using Avast security software, we are aware of a problem in their latest version causing this kind of problems, please check Bug 1913226.
If it's not the case, please let us know.

Comment 4

[Ben]

I don't use Avast, i use AVG

Comment 5

[Marco Bonardo [:mak]]

Could you please temporarily disable the antivirus web shield feature and check if the issue goes away?
Also please ensure you are on the latest version of AVG.

Comment 6

[Ben]

(In reply to Marco Bonardo [:mak] from comment #5)

Could you please temporarily disable the antivirus web shield feature and check if the issue goes away?
Also please ensure you are on the latest version of AVG.

It's the most recent version and still occurs when AVG is off.

Additional comment, when it happens, it takes 2-5 enter presses to actually search the typed word and then any subsequent searches or url queries work first time like normal

Comment 7

[Marco Bonardo [:mak]]

I was pointed out that AVG is owned by Avast, so it must be a very similar issue as I imagine code will be shared. Maybe AVG engine didn't pick-up the avast hotfix yet.
When you disabled AVG, did you specifically disable the Web Shield, or just the runtime protection? I think it's the Web Shield that intercepts all Web traffic. Though there may also be an option to disable "HTTPS scanning", I don't have the product so it's hard for me to pinpoint exact settings.
I'd suggest to report the problem to https://support.avg.com/ as we can't do much on our side.

Comment 8

[Ben]

(In reply to Marco Bonardo [:mak] from comment #3)

We're supposing you are using Avast security software, we are aware of a problem in their latest version causing this kind of problems, please check Bug 1913226.
If it's not the case, please let us know.

*** This bug has been marked as a duplicate of bug 1913226 ***

I disabled the full antivirus

Comment 9

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:gstoll, could you have a look please?

For more information, please visit BugBot documentation.

Comment 10

[Ben]

You can probably close this now, it seems to have stopped/resolved itself, no changes made on my end that could explain it going away