1913647 - Current version of Thunderbird 128.1 does not launch under Ubuntu 24.04 LTS

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[James Farrell]

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Steps to reproduce:

install execute thunderbird

Actual results:

does not execute

Expected results:

Double-click Thunderbird to launch and nothing happens

Comment 1

[B.J. Herbison]

Attachment: Troubleshooting information

I just happen to have a newly installed Ubuntu 24.04 without Thunderbird set up. I had no problem starting Thunderbird with or without an e-mail account -- I tried three launch approaches. The troubleshooting information is attached.

Build ID: 20240809151341
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:128.0) Gecko/20100101 Thunderbird/128.1.0
OS: Linux 6.9.3-76060903-generic #202405300957172244035824.04aa0a43fdev-Ubuntu SMP PREEMPT_DY

This a different user agent from the initial report.

The following messages appear on the console when starting from the command line:
Gtk-Message: 04:30:30.279: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
[ImapModuleLoader] Using nsImapService.cpp
[GFX1-]: glxtest: libpci missing

This also appeared during one run:
JavaScript error: chrome://messenger/content/aboutMessage.js, line 119: NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIWebProgress.addProgressListener]

(I tried Help/About a second time and the message didn't appear again.)

Comment 2

[Corey Bryant]

Thank you for reporting this issue. To be clear on installation method, is this installed from a download from thunderbird.net or from the snap?

Comment 3

[Wayne Mery (:wsmwk)]

(In reply to Corey Bryant from comment #2)

Thank you for reporting this issue. To be clear on installation method, is this installed from a download from thunderbird.net or from the snap?

James?

Comment 4

[Phoenix]

Resolved per whiteboard