1914989 - Firefox doesn't support a video playing technology of a ed-tech website

Status: UNCONFIRMED

(Core :: Audio/Video: Playback, defect)

Description

[Dipto]

Attachment: Screenshot from 2024-08-26 22-57-44.png

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:129.0) Gecko/20100101 Firefox/129.0

Steps to reproduce:

https://web.programming-hero.com/ it's a ed-tech website and when I try to play any video in here it shows this error : "This browser does not support video technology. Use Google's Chrome browser to access lessons non-stop."

Actual results:

Video doesn't start playing.

Expected results:

The video does get played in chorme so as it should have also be played in firefox.

Comment 1

[BugBot [:suhaib / :marco]]

The Bugbug bot thinks this bug should belong to the 'Core::Audio/Video: Playback' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[BugBot [:suhaib / :marco]]

The severity field is not set for this bug.
:jimm, could you have a look please?

For more information, please visit BugBot documentation.

Comment 3

[Mark wood]

It’s frustrating when Firefox doesn’t support certain video playback technologies, especially on an ed-tech platform where smooth functionality is key for learning. This is where a platform like Tex9 could come in handy. By automating video encoding and ensuring compatibility across multiple browsers, Tex9 could streamline the video delivery process and optimize it for all platforms, including Firefox. This would ensure that students and educators can access content seamlessly, regardless of their browser, making learning more accessible and efficient!

Comment 4

[Dipto]

Is anyone working with the issue? I think this ed-tech platform is using shaka-player for video streaming.

Comment 5

[Dipto]

And the videos I think hosted in this platform : https://www.vdocipher.com/

Comment 6

[Alastor Wu [:alwu]]

Would you mind follow this instruction to capture a profile for us? Thanks!

Comment 7

[Dipto]

(In reply to Alastor Wu [:alwu] from comment #6)

Would you mind follow this instruction to capture a profile for us? Thanks!

Here is the profile. I hope this would help to solve this issue. https://share.firefox.dev/3C5fwXe

Comment 8

[Mayank Bansal]

The requested information is in comment #7

Comment 9

[Dipto]

Any progress on this ?