harrisbank.com - ns4 coding prevents access to transaction details

RESOLVED FIXED in Sep

Status

Tech Evangelism Graveyard
English US
RESOLVED FIXED
15 years ago
3 years ago

People

(Reporter: Josh Birnbaum, Unassigned)

Tracking

({ecommerce})

unspecified
ecommerce

Details

(Whiteboard: [bank], URL)

Attachments

(1 attachment)

(Reporter)

Description

15 years ago
The online banking site for Harris Bank has a problem on the account balances
display web page (assumes Netscape 4), which prevents submitting the form to
display transaction details with Mozilla.  I sent in a customer support note
about this, but they have not fixed the problem after about six months. 
Hopefully the tech evangelism group can have better luck contacting the correct
people.

I will attach a copy of the web page in question, slightly edited to remove my
account number (replaced with strings of 9's).  JavaScript console errors are:

(this shows on loading the web page)
Error: document.layers has no properties
Source File:
https://mbanxonlinebanking.harrisbank.com/onlinebanking/accountInfo2.asp?accnt=0
Line: 49

(this shows on trying to press the "View Items" button)
Error: document.blockDiv has no properties
Source File:
https://mbanxonlinebanking.harrisbank.com/onlinebanking/accountInfo2.asp?accnt=0
Line: 410
(Reporter)

Comment 1

15 years ago
Created attachment 113314 [details]
web page in question
looks like it's still an issue with 1.4.1 RC1 on WinXP, does this happen on
other platforms and operating systems?

Updated

15 years ago
Whiteboard: [bank]

Comment 3

15 years ago
SPAM: New Components
Assignee: aruner → english-us
Component: US Banks → English US
QA Contact: bc → english-us

Comment 4

15 years ago
Response #1:

Thank you for contacting us regarding your Harris Online Banking account.
At this time, our web site is not compatible with Netscape 6 or higher.
Because of this, the "view items", "send to Quicken" and "send to Money"
buttons do not work properly. The site is compatible with Internet
Explorer versions 4 and higher.

We apologize for any inconvenience this may cause you. If there is
anything else we can do to assist you, please feel free to contact us.

Thank you,
Karen
Harris Bank Technical Support


Response #2:

Thank you for your message regarding Netscape and Harris Online Banking.
At this time, our Network Administrator is aware of this issue. However,
we are not sure, at this time, when the issue will be resolved. It is
something that is being seriously looked into. We apologize again for any
inconvenience this has caused you.

If you have any further questions, please contact us again via email or at
1-888-340-2265. A representative can assist you Monday-Friday 8am-11pm and
Saturday 8am-4pm.

Thank you for you valued business.

Regards,
Del
Harris Bank Technical Support

Comment 5

15 years ago
The page works properly if you set the variable ns4 = 'false'
You can do this in the javascript debugger.
I have sent an e-mail to Harris Bank, I hope they make the change.

I suggested adding:

if(document.getElementByID){
  ns4 = 'false';
}

Comment 6

14 years ago
A manager at harrisbank called me and said this fix is currently on their list
and is a priority, but that they do not have the funds and their development is
currently frozen.  Once they unfreeze this should be fixed.  I pointed out that
this is a simple change and would not break anything, but they won't fix it
right now.  I'm rather dissapointed and I don't really believe them.

Comment 7

14 years ago
Richard, it may be that we have a situation where the rules governing
modifications of bank software (of any kind) cause much more work in terms of
documentation, testing etc. than would be apparent in a normal environment. Give
them some time and let's see how it goes.

marking assigned since you have spoken with them. we can follow up in a month or so.
Status: NEW → ASSIGNED
OS: Windows XP → All
Hardware: PC → All
Target Milestone: --- → Sep

Updated

14 years ago
Keywords: ecommerce

Comment 8

14 years ago
Called again, they said their development is still frozen and that they do not
have a specified time frame, but they expect development to begin soon (although
this is what I heard last time).  I understand the software engineering process,
and can only guess that they are using the Rational Unified Process.  Just
another example of why RUP is flawed and why places like Harris should adopt the
XP process to meet customers needs (or at least fix problems with the system in
a timely manner).

Comment 9

14 years ago
It appears as though this issue has been resolved.
The new script Harris uses checks for the Netscape & Mozilla DOM..

The page fully works using Moz 1.6 (Mozilla/5.0 (X11; U; Linux i686; en-US;
rv:1.6) Gecko/20040126).  

Change status to FIXED ?
(Reporter)

Comment 10

14 years ago
Works for me as well.  Marking FIXED
Status: ASSIGNED → RESOLVED
Last Resolved: 14 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Tech Evangelism Graveyard
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