Open Bug 1917106 Opened 1 year ago Updated 1 year ago

Insert link / Ctrl-K does was opened from saved screen position wich made it 95% off screen

Categories

(Thunderbird :: Message Compose Window, defect)

Product:
Thunderbird
Component:
Message Compose Window
Version:
Thunderbird 128
Type:
defect

Tracking

(Not tracked)

Status:
UNCONFIRMED

People

(Reporter: mbell, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Firefox/128.0

Steps to reproduce:

Thunderbird 128.2.0esr (64-bit)
Windows 10 current as of today

Opened the "Write" window - message format is HTML
Enter any text.
Press Control-K or Select "Insert Link" from menu

Actual results:

No dialog is visible.
The program locks up (beeps on input) until ESCAPE is pressed.
(Was an invisible dialog created? No dialog window visible on desktop)

Expected results:

Should have opened a window to allow a URL to be typed.

Works here. Anything in the Error Console? Any add-ons in use?

Flipped into troubleshoot mode and it worked.

Turned troubleshoot mode off and this time the dialog appeared with a few pixels on screen - but 95% off screen to the right (i.e. x coordinate was too large and placed the dialog almost entirely off screen).

There should probably be a check that the dialog will be visible before re-using a saved screen position rather than using the default position. (There appears to happen if the dialog is partially off-screen to the left. I'm almost sure none of the dialog was visible before I toggled troubleshoot mode on and off.)

Thanks for looking into this!

(In reply to Mike Bell from comment #2)

Flipped into troubleshoot mode and it worked.

Turned troubleshoot mode off and this time the dialog appeared with a few pixels on screen - but 95% off screen to the right (i.e. x coordinate was too large and placed the dialog almost entirely off screen).

Based on the above....

Two things to check:

  1. Are you using any addon extensions or themes which you installed into Thunderbird?
    If yes, then disable each addon in turn and restart Thunderbird to see if that addon is having an impact.
    Or if a theme - disable and choose either one of Thunderbirds default themes - Dark or Light.
    Post info on results and if you find an addon is causing a problem please tell us which addon.

  2. If not using any addons or installed themes, then try this:
    Settings > General
    Scroll to the very bottom
    uncheck 'Use hardware acceleration when available'
    Restart Thunderbird and post results.

Flags: needinfo?(mbell)
Summary: Insert link / Ctrl-K does not open a dialog on Windows 10 → Insert link / Ctrl-K does was opened from saved screen position wich made it 95% off screen
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