191844 - Browser crashes when attempting to print (CTRL+P or Print button or Print Page link on web page)

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[Steve Yao]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130

Browser crashes when attempting to print.  Have encountered this using:
- CTRL+P
- Print button
- Print Page link on web page

See "Actual Results" for the error popup contents...

Reproducible: Always

Steps to Reproduce:
1. Open browser
2. Goto www.yahoo.com (or any site...)
3. Try to print (either using CTRL+P or Print button or Print Page link on web page)

Actual Results:  
The following popup appears:
This program has performed an illegal operation and will be shut down.

MOZILLA caused a general protection fault
in module GDI.EXE at 0008:00003cb0.
Registers:
EAX=461fb040 CS=04b7 EIP=00003cb0 EFLGS=00000206
EBX=00000b04 SS=5077 ESP=0000af24 EBP=0000b06a
ECX=00004f5f DS=05ef ESI=00000000 FS=0000
EDX=00004f5f ES=43e7 EDI=0000ffff GS=0000
Bytes at CS:EIP:
ff 5e fa 8b f0 ff 76 fe 6a 00 6a 5a 9a 2c 00 4f 
Stack dump:
00000000 00000000 0000000a b040108f 016f5077 016f0ff7 58425048 442e424c 30005652
00000000 612e68ce 00797e90 007ee870 008192c0 61e1bf58 00797110 

Expected Results:  
Should have opened the print dialog box.

Comment 1

[R.K.Aa.]

Can you try this:

Quit Mozilla (and quicklaunch, if running)
Delete the file XUL.mfl in your profile dir
Restart Mozilla

Any change?

Comment 2

[Steve Yao]

Nope...followed your instructions, but it's still crashing.  

I just tried to print in Ghostzilla (1.0 Demo) and it also crashed.  I basically
got the same error popup:

GHOSTZILLA caused a general protection fault
in module GDI.EXE at 0008:00003cb0.
Registers:
EAX=461fa32c CS=04b7 EIP=00003cb0 EFLGS=00000206
EBX=00000b04 SS=19bf ESP=0000a210 EBP=0000a356
ECX=00004f5f DS=05ef ESI=00000000 FS=0000
EDX=00004f5f ES=43e7 EDI=0000ffff GS=0000
Bytes at CS:EIP:
ff 5e fa 8b f0 ff 76 fe 6a 00 6a 5a 9a 2c 00 4f 
Stack dump:
00000000 00000000 0000000a a32c50e7 016f19bf 016f49ff 58425048 442e424c 5f005652
0180014f 00000000 006600ce 49ff59af 002e016f 003800cf 516fa268 

Comment 3

[Olivier Cahagne]

do you get the Netscape Feedback Agent when crashing ? If you have submitted
data, please post Talkback ID for this crash "mozilla/bin/components/talkback.exe"

Comment 4

[Steve Yao]

The Talkback module does not open / has never opened when it crashes.  

Even when I manually open Talkbalk, and then try to replicate the bug, no
incidents are captured.  

Thus far, I've only seen the error popup.

Comment 5

[Olivier Cahagne]

you'll have to reinstall Mozilla to activate Talkback, can you upgrade to latest
nightly build (upcoming 1.3) to check if you still crash ?
http://ftp25moz.newaol.com/pub/mozilla/nightly/latest-trunk/

Comment 6

[Steve Yao]

Attachment: Screenshot of bug, along with a manually-opened Talkback (without any incident ID)

Comment 7

[John Coonrod]

I see the same problem with the 1.3b release under windows 2ksp2. I was
previously running nightly builds with no problem, including 1/31/03. I
completely uninstalled, deleted xul.mfl, reinstalled 1.3b and still have the
problem.

Comment 8

[Olivier Cahagne]

does this still happen with latest 1.3 build ?
http://ftp.mozilla.org/pub/mozilla/nightly/latest-1.3

Comment 9

[Steve Yao]

I don't see this any more...