Personal Security Manager does not install on NT



17 years ago
11 years ago


(Reporter: williamsca, Assigned: kaie)


Windows NT

Firefox Tracking Flags

(Not tracked)



(5 attachments, 1 obsolete attachment)



17 years ago
User-Agent:       Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.3b) Gecko/20030203
Build Identifier: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.3b) Gecko/20030203

The latest nightly builds (since at least last Friday for sure) do not install
the Personal Security Manager.  Whenever I try to access a page using https, a
Windows dialogue pops up telling me Personal Security Manager is not installed
and to download it or contact my System Administrator.  I can't find it anywhere
on the Mozilla site to download, so what I have been doing is to download the file from the nightly build and grab the files out of it.

A custom install does not show PSM as an option to check or uncheck.

Reproducible: Always

Steps to Reproduce:

Comment 1

17 years ago
PSM is no longer a stand-alone or optional component.  It is now part of "GRE"
which, briefly, was a component you could check.  In the latest builds you will
see neither PSM nor GRE - they will be automatically installed.

I don't see any problem with secure sites.  (2003020308 / XP).

Have you tried a completely clean install and/or new profile?

Comment 2

17 years ago
I also don't see a problem on my Win2K machine at home, but I definitely have
issues under NT 4.0 at the office location.

Just to confirm, yes, I just now ran the uninstall of Mozilla, removed the directory and performed a re-install of last night's build and the
problem still exists.  I ran profile manager to create a new profile and the
problem exists there.

Are there other things that I should try manually removing after an uninstall,
i.e. registry entries or something?  I also notice that there are
install_status.log and install_wizard.log in the GRE directory.  Should I attach
those here?  I can also provide screen shots of directories if that would be
helpful to show what files were actually installed.


17 years ago
QA Contact: ktrina → gbush

Comment 3

17 years ago
Actually I also had this problem when I was on a NT machine some time ago..
Cannot confirm anymore though, on windows 2000 now.

Comment 4

17 years ago
I tried this on NT machine - build 2003020408 and cannot reproduce.
please attach logs-

Comment 5

17 years ago
I downloaded last night's build, 2003020408, and it installed and there are no
complaints about PSM not being installed.  So, I guess, as of this morning's
build, it seems to work for me also.
I see the same problem on a totally different system, namely OpenVMS/Alpha 7.3
(no PC stuff) using Mozilla 1.3A. The message I get is:

This document cannot be displayed unless you install the personal security
manager (PSM). Download
and install PSM and try again, or contact your system manager.

This problem started today (2003-02-14), yesterday everything was fine. No changes 
of the installed software or my personal preferences. I first noticed this when I
tried to access my credit card account online. The bank keeps playing with stuff
like flash and other nonsense, so I thought it is their fault and they may need
some new feature (never noticed PSM before). So I installed Mozilla 1.3B. Same

Later I tried a test account and things were working. Therefore I ditched my
personal preferences. Mozilla created everything from scratch for my account.
After setting a few options the PSM message popped up again and I cannot access
any web page through SSL.
(OpenVMS specific part)
It seems that I ran out of P1 address space. That would explain why Mozilla
stopped working without any change of my Mozilla setup. Increasing CTLPAGES
fixed the problem for me. This information may be useful for someone else.

Perhaps the PSM problem shows up if something else goes south during Mozilla's
initialization (start). Mozilla's error handling is not exactly great. Errors
are often simply ignored.

Comment 8

17 years ago
It seems that this problem is back with the builds from the last two nights,
2003031208 and 2003031308.  I notice there are files in c:\program files\common
files\ that are not in the regular\mozilla directory.  In
fact, if I copy the smime3.dll file out of common files and into the mozilla
directory, the PSM error message goes away and all seems to be happy.  Maybe the
install on NT is not properly copying files into the correct location?  I'm
attaching screen shots of both directories immediately following installation.

Comment 9

17 years ago

Comment 10

17 years ago
Turns out I had to copy a few more files in to get things working:


Comment 11

17 years ago
This does not sound like an installer bug due to comment #8:

 "In fact, if I copy the smime3.dll file out of common files[\\GRE]
and into the mozilla directory, the PSM error message goes away and all seems to
be happy."

adding more people to the Cc: list. who might know what's going on.

Comment 12

17 years ago
Just a short note to say that this is still happening with all of the nightly
builds up to and including last night's build.  Each day I remove the previous
build, delete the directory, then install the new build.  After the
build I have to copy in nss3.dll, smime3.dll, ssl3.dll, and .autoreg (out of the
c:\program files\common files\\gre\1.4a_* location) to get the PSM
stuff to work.  I am not having this problem at home with the nightly builds on
Win2K.  Perhaps this is an NT only problem?

Comment 13

16 years ago
An update...  Still having the same problem with the 2003032611 build.

Comment 14

16 years ago
This is still happening with all of the builds from this week.

If I'm the only one having this problem, is there some debugging that can be
turned on during install or after that can help figure out why I am having this

Comment 15

16 years ago
as far as I'm aware, the files you are hand copying are being installed in the
correct place.  It might just be an NT4 thing. might know what's going on.
Assignee: dveditz → kaie

Comment 16

16 years ago
this bug might be related to bug 199162

Comment 17

16 years ago
Curtis, are you able to install cygwin and work with a UNIX type command line?
If you can, it might be helpful to see how your Mozilla directory looks after
the installation. We could compare that with the output of a directory on a
Windows 2000 machine.

Alternatively, we could provide a listing of how the directories could look like.

Assuming everything gets installed into a single directory, one could start the
cygwin command line, use "cd" to go to the Mozilla install dir, and run this

  find . -type f | xargs ls -l

Comment 18

16 years ago
I will be attaching a file called mozilla.lst which contains the info you asked.

I removed Mozilla via the Control Panel.  I then removed the
directory.  I ran the setup from last night's nightly build.  After the install
was complete, Mozilla started on its own.  I executed the requested find
command, so the output from that command should be accurate without having my
hand-copied files.

Comment 20

16 years ago
Sean, now that that we see this output, I suspect an installer problem. Files
pipnss.dll and pipboot.dll are not installed.

Comment 21

16 years ago
right.  the list is only for the mozilla dir.  I found my copy of pipnss.dll and
pipboot.dll in the GRE dir:
  c:\Program Files\Common Files\\GRE\1.4b_2003040708\components

Curtis, can you look for the GRE directory and provide a similar listing outupt?
 The GRE dir should be in a Common Files dir within a subdir.  If
there isn't one can you do a search for the files on your entire hard drive?

Comment 22

16 years ago
mozillacommon.lst is attached.

cygwin doesn't seem to be able to deal with the space in the "Setup GRE"
directory.  I got the following back from the command:

ls: ./GRE/1.4b_2003040808/Setup: No such file or directory
ls: GRE/config.ini: No such file or directory
ls: ./GRE/1.4b_2003040808/Setup: No such file or directory
ls: GRE/gre.xpi: No such file or directory
ls: ./GRE/1.4b_2003040808/Setup: No such file or directory
ls: GRE/ No such file or directory
ls: ./GRE/1.4b_2003040808/Setup: No such file or directory
ls: GRE/install.ini: No such file or directory
ls: ./GRE/1.4b_2003040808/Setup: No such file or directory
ls: GRE/license.txt: No such file or directory
ls: ./GRE/1.4b_2003040808/Setup: No such file or directory
ls: GRE/SETUP.EXE: No such file or directory
ls: ./GRE/1.4b_2003040808/Setup: No such file or directory
ls: GRE/setuprsc.dll: No such file or directory
ls: ./GRE/1.4b_2003040808/Setup: No such file or directory
ls: GRE/xpcom.xpi: No such file or directory

Comment 23

16 years ago
Ok, I forgot about GRE being installed into a separate directory.

Doug, it seems that PSM files are correctly installed on this user's system, but
still, the following code in nsSocketProviderService::GetSocketProvider does not
seem to find the socket providers that come with PSM:

  nsCAutoString contractID(

This is the only place in the code that produces error
NS_ERROR_UNKNOWN_SOCKET_TYPE, which triggers the error message reported in this bug.

Is it possible that some registry creation is broken on Windows NT 4?

Comment 24

16 years ago
Curtis, could you attach the generated ...\Mozilla\components\*.dat files to
this bug?  That might help reveal if there are registration issues.

Comment 25

16 years ago
Posted file compreg and xpti dat files (obsolete) —

Comment 26

16 years ago
Attachment #120037 - Attachment is obsolete: true

Comment 27

16 years ago
I'm not an export on interpreting the .dat files, but from looking at
compreg.dat, it looks like your pipboot.dll is in both the mozilla component's
dir and gre component's dir.  it should only be in the gre component's dir.

Can you make sure:
* mozilla is not running
* pipboot.dll is only in the gre component's dir
* delete mozilla\component\compreg.dat
* create a file (empty or not) mozilla\.autoreg
* start mozilla.exe again

see if that helps.

Comment 28

16 years ago
I checked the mozilla\components directory and did not see a pipboot.dll there.
 I *think* I may have copied that in there yesterday as a test to see if it
made any difference, so when I installed last night's build this morning it
would have removed that file.

So, I closed mozilla, checked for pipboot.dll and did not find it, deleted
compreg.dat, deleted nss3.dll, smime3.dll, ssl3.dll from the mozilla directory,
created .autoreg, started mozilla, exited mozilla and then started mozilla.  No
change.  Still tells me PSM is not installed.

I am attaching new compreg.dat and xpti.dat.

Comment 29

16 years ago
Please note possibly related bug 191285.

Comment 30

15 years ago
logs from dependency walker
and regmon <> would be helpful.
Product: Browser → Seamonkey
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Closed: 14 years ago
Resolution: --- → EXPIRED


11 years ago
Component: Installer: XPI Packages → Installer
QA Contact: agracebush → general
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