1919843 - Incomplete message in imap reading (128.2.1esr)

Status: RESOLVED WORKSFORME

(MailNews Core :: Database, defect)

Description

[d.vigier]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:130.0) Gecko/20100101 Firefox/130.0

Steps to reproduce:

Hello, I use Thunderbird 128.2.1esr (64 bits)
For some messages received in imap mode, I only have the name of the sender. The content is empty and the attachments are not visible. With the Mozilla browser, on my messaging account I can see the complete message.
any idea?
Thanks

Comment 1

[Magnus Melin [:mkmelin]]

Does right clicking the folder and from the folder properties using Repair Folder help? Bug 1890230 perhaps?

Comment 2

[d.vigier]

Sorry, I'm not the type to keep messages once used, especially if they are unreadable.
The case will happen again, that's for sure, I will be able to answer your question.
In any case, thank you for your reaction.

Comment 3

[d.vigier]

Hello
no new incidents to note
Thanks all the same

Comment 4

[Wayne Mery (:wsmwk)]

Please update to 128.3.3 (Help > About) and post your results. Thanks

Comment 5

[d.vigier]

Hello The problem has changed; Before there was nothing in the body of the message, now there is a text (always the same) of which here is an extract (the whole being 2,644,234 characters). On the Free webmail everything is correct. Besides your message fell into this category

------=Part_4832_1870156329.1718949348047
Content-Type: application/pdf;
name="=?UTF-8?Q?Arr=C3=AAt=C3=A9_du_11_avril_2023_relatif=C3=A0_la_modificati?=
=?UTF-8?Q?on_de_la_signalisation_routi=C3=A8re_-L=C3=A9gifrance.pdf?="
content-transfer-encoding: base64
Content-Disposition: attachment; size=2644083;
filename*0="=?UTF-8?Q?Arr=C3=AAt=C3=A9_du_11_avril_2023_relatif=C3=A0_l";
filename1="a_modificati?=
=?UTF-8?Q?on_de_la_signalisation_routi=C3=A8r";
filename2="e_-_L=C3=A9gifrance.pdf?="
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Comment 6

[d.vigier]

I just did the following manipulations:

On the free Webbmail, I transfer your message to myself.
The reception is correct on the Wembail and on Thunderbird

I do the same manipulation from Thunderbird, and Thunderbird crashes

Comment 7

[d.vigier]

Before I did the update 128.3.3

Comment 8

[d.vigier]

Hello, a colleague gave me a solution to solve the problem.
In the server's Imap settings, find the directory ..\AppData\Roaming\Thunderbird\Profiles\dln9zkzq.default-release\ImapMail\imap.free.fr.
Make a backup copy, then delete all .MSF files, then reboot Thunderbird. Thunderbird recreates its indexes and everything works.
A solution to the problem is therefore found, not the origin of the bug.

Here is the address where my colleague found the solution
https://www.ultimatedroit.fr/comment-reparer-thunderbird-quand-les-emails-sont-vides-3241/
(french)
I don't know who should close this sheet, if you can, do it, if not tell me and I will do it
Thanks to all