Sent message not saved (128.2.1esr)
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
People
(Reporter: c.reinhardt, Unassigned)
Details
Attachments
(1 file)
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92.84 KB,
image/jpeg
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Details |
1.jpg
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:130.0) Gecko/20100101 Firefox/130.0
Steps to reproduce:
I have just updated Thunderbird to 128.2.1esr
After that I sent a mail, which did not get saved.
Error message: "Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors." (see attached screenshot)
But the network works fine. And I did not change anything else in the system, which is working well since years.
Actual results:
Sent message did not get saved
Expected results:
Message should have get stored in "Sent" folder
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Updated•1 year ago
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Comment 1•1 year ago
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Did "Retry" help?
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Reporter | |
Comment 2•1 year ago
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No, "Retry" did not help. Only "Don't Save" helped to close the popup ... so I could do anything else in TB subsequently.
What Anti-Virus do you use?
Is the Anti-Virus scanning outgoing mail ?
Is the Anti-Virus allowed to scan an opened files in your profile folders ?
You need to rule out if the Anti-Virus is intervening and causing a write to file issue.
Suggest you start by disabling/switching off scanning of outgoing mail.
Then test sending.
Another option - restart computer in 'Safe Mode with Networking' - you may need to use an ethernet cable to connect computer to router/hub.
Then start and use Thunderbird as normal. Test sending.
Please report on what occurs when you perform the two options above.
Have you asked this question in the Thunderbird SupportForum ?
If yes please add the link and I'll take a look.
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Reporter | |
Comment 4•1 year ago
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Hi Anje!
Thanks for all these advises. I will test them.
And no, I haven't posted this in the forum. Thing is ... this worked fine for years. Since the update it doesn't anymore. I haven't changed anything else ... just updated TB. So I thought this might be a bug and I let the community know ...
Will invesitgate the options suggested and let you know about results.
Best,
Christian
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Reporter | |
Comment 5•1 year ago
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Hi TB community!
Without doing anything, this issue vanished. So it was just a temporary problem. But I don't have a clue what could have caused this. Anyways, this bug report can be closed.
Cheers,
Christian
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Reporter | |
Updated•1 year ago
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Description
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