Closed Bug 1922022 Opened 2 years ago Closed 1 year ago

Firefox Ubuntu/Snap YouTube Livestream plays for 20 seconds then error

Categories

(Firefox Build System :: Third Party Packaging, defect)

Product:
Firefox Build System
Component:
Third Party Packaging
Version:
Firefox 131
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: ian.scott526, Unassigned)

References

(Blocks 1 open bug)

Details

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36

Steps to reproduce:

I play a YouTube LiveStream [this was the one I was viewing today PostOffice Inquiry https://www.youtube.com/@postofficehorizonitinquiry947 and also tried SkyNews]

Actual results:

The YouTube LiveStream plays fine for about 20 seconds then fail with an error message that "Something went wrong, please try again latter". Refreshing the YouTube page the Livestream then plays another 20 seconds of the livestream then fails again with the same error message.

Expected results:

The YouTube LiveStream should play continuously.

Other non LiveStream YouTube videos play fine

I have disabled all extensions, tried firefox troubleshooting mode, tried opening in a private window, tried logged in and out of YouTube account. The same thing happens (stream plays then ends after 20 seconds).

The same YouTube Livestram URLs work fine in Chrome Browser on the same machine.

Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:131.0) Gecko/20100101 Firefox/131.0
Ubuntu 23.10
SNAP version of Firefox

NOte I filed this bug from Chrome which automatically added the "user agrent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36" isn't the one for the Firefox Browser I have problems with that is "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:131.0) Gecko/20100101 Firefox/131.0" as I included in the text

The Bugbug bot thinks this bug should belong to the 'Firefox Build System::Third Party Packaging' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Third Party Packaging
Product: Firefox → Firefox Build System

Also The version of Ubuntu I'm using is 24.10 beta, apologies for the error above

The severity field is not set for this bug.
:gerard-majax, could you have a look please?

For more information, please visit BugBot documentation.

Flags: needinfo?(lissyx+mozillians)

If you were on 24.10 beta 15 days ago, it's likely you got a core24 and there were a lot of issues around that. All should have been fixed; do you still hit it ?

Flags: needinfo?(lissyx+mozillians) → needinfo?(ian.scott526)
Blocks: snap

Redirect a needinfo that is pending on an inactive user to the triage owner.
:gerard-majax, since the bug has recent activity, could you please find another way to get the information or close the bug as INCOMPLETE if it is not actionable?

For more information, please visit BugBot documentation.

Flags: needinfo?(ian.scott526) → needinfo?(lissyx+mozillians)
Status: UNCONFIRMED → RESOLVED
Closed: 1 year ago
Flags: needinfo?(lissyx+mozillians)
Resolution: --- → INCOMPLETE

The bug does indeed seem to have been resolved: Ubuntu 24.10 Firefox Snap 24.10 132.0.1 (64-bit). I can watch sky news live stream again.

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