Open Bug 1922755 Opened 1 month ago Updated 20 days ago

www.festo.com - Unable to play videos

Categories

(Web Compatibility :: Site Reports, defect, P3)

Firefox 133
Desktop
Windows 10

Tracking

(firefox131 affected, firefox133 affected)

Tracking Status
firefox131 --- affected
firefox133 --- affected

People

(Reporter: ctanase, Unassigned, NeedInfo)

References

()

Details

(Keywords: webcompat:platform-bug, webcompat:site-report, Whiteboard: [webcompat-source:web-bugs])

User Story

platform:windows,mac,linux,android
impact:content-missing
configuration:general
affects:all
branch:release
diagnosis-team:media

Attachments

(1 file)

Environment:
Operating system: Windows 10
Firefox version: Firefox 130.0/131/133

Preconditions:

  • Clean profile

Steps to reproduce:

  1. Go to https://www.festo.com/us/en/e/solutions/industries/automotive-industry/automation-solutions-for-electric-mobility-id_1134999/
  2. Scroll until "Automation solutions with high process accuracy" section is reached.
  3. Click on any of the 3 videos displayed below.

Expected Behavior:
The video plays.

Actual Behavior:
Error displayed, media format not being supported.

Notes:

  • Reproduces regardless of the status of ETP
  • Reproduces in Firefox Nightly, and Firefox Release
  • Does not reproduce in Chrome

Created from https://github.com/webcompat/web-bugs/issues/142328

Attached image image.png
Version: unspecified → Firefox 133

If you access the video file, https://www.festo.com/media/video/EN/EV_BatteryPack_InsertingTheCellModules_black_HD.mp4, directly - it plays. So this is probably something inside VideoJS?

Severity: -- → S2
User Story: (updated)
Priority: -- → P3

This is erroring out here:

NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006) - static MP4Metadata::ResultAndByteBuffer mozilla::MP4Metadata::Metadata(ByteStream *): Cannot parse metadata

and I also see this: https://searchfox.org/mozilla-central/source/dom/media/MediaDecoderStateMachine.cpp#3204-3205

Here's a profile w/ logs of this: https://share.firefox.dev/4f0lC9N, and I got it in pernosco by using the arrows to load the next video: https://pernos.co/debug/MLJrvVBkMX61qCM_VCxNlQ/index.html#f{m[C26i,Ah0_,t[AWM,OTTY_,f{e[C26i,AhM_,s{ady1Y4AAA,bAZY,uFqQ/dg,oFqoj+Q___/

Likely a platform bug and we have a pernosco trace so I'm changing category. Matthew, over to you because this is in mp4parse land.

Flags: needinfo?(kinetik)
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