www.festo.com - Unable to play videos
Categories
(Web Compatibility :: Site Reports, defect, P3)
Tracking
(firefox131 affected, firefox133 affected)
People
(Reporter: ctanase, Unassigned, NeedInfo)
References
()
Details
(Keywords: webcompat:platform-bug, webcompat:site-report, Whiteboard: [webcompat-source:web-bugs])
User Story
platform:windows,mac,linux,android impact:content-missing configuration:general affects:all branch:release diagnosis-team:media
Attachments
(1 file)
773.10 KB,
image/png
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Details |
Environment:
Operating system: Windows 10
Firefox version: Firefox 130.0/131/133
Preconditions:
- Clean profile
Steps to reproduce:
- Go to https://www.festo.com/us/en/e/solutions/industries/automotive-industry/automation-solutions-for-electric-mobility-id_1134999/
- Scroll until "Automation solutions with high process accuracy" section is reached.
- Click on any of the 3 videos displayed below.
Expected Behavior:
The video plays.
Actual Behavior:
Error displayed, media format not being supported.
Notes:
- Reproduces regardless of the status of ETP
- Reproduces in Firefox Nightly, and Firefox Release
- Does not reproduce in Chrome
Created from https://github.com/webcompat/web-bugs/issues/142328
Reporter | ||
Comment 1•1 month ago
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Reporter | ||
Updated•1 month ago
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Comment 2•22 days ago
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If you access the video file, https://www.festo.com/media/video/EN/EV_BatteryPack_InsertingTheCellModules_black_HD.mp4, directly - it plays. So this is probably something inside VideoJS?
Comment 3•20 days ago
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This is erroring out here:
NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006) - static MP4Metadata::ResultAndByteBuffer mozilla::MP4Metadata::Metadata(ByteStream *): Cannot parse metadata
and I also see this: https://searchfox.org/mozilla-central/source/dom/media/MediaDecoderStateMachine.cpp#3204-3205
Here's a profile w/ logs of this: https://share.firefox.dev/4f0lC9N, and I got it in pernosco by using the arrows to load the next video: https://pernos.co/debug/MLJrvVBkMX61qCM_VCxNlQ/index.html#f{m[C26i,Ah0_,t[AWM,OTTY_,f{e[C26i,AhM_,s{ady1Y4AAA,bAZY,uFqQ/dg,oFqoj+Q___/
Likely a platform bug and we have a pernosco trace so I'm changing category. Matthew, over to you because this is in mp4parse land.
Description
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