Closed Bug 1922996 Opened 1 year ago Closed 1 year ago

You offer a major upgrade. I click on it, click ot start the upgrade, and nothing happens; error repeats..

Categories

(Toolkit :: Application Update, defect)

Product:
Toolkit
Component:
Application Update
Version:
Firefox 129
Type:
defect

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: ron.harstad, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:129.0) Gecko/20100101 Firefox/129.0

Steps to reproduce:

Simply as described in the one sentence.

Actual results:

Nothing, as if I never clicked on "Update"

Expected results:

Shoudl have updated to the Oct. 1, 2024 version of Firefox.

Simple as can be.

The Bugbug bot thinks this bug should belong to the 'Toolkit::Application Update' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Application Update
Product: Firefox → Toolkit

Hi, thanks for filing a bug. I'm going to need a bit more information.

Which "update" button are you clicking?

Could you please collect a browser console log for me?

  1. Navigate to about:config.
  2. Set app.update.log to true.
  3. Open the Browser Console either with the hotkey Control+Shift+J (Command+Shift+J on macOS), or via Hamburger Menu (☰) -> More Tools -> Browser Console
  4. In the Filter textbox at the top, enter AUS: to filter out everything except the update messages.
  5. Click whatever update button you are having problems with
  6. Once the update check has completed, copy the messages out of the Browser Console and attach them to this bug.
Flags: needinfo?(ron.harstad)

This bug has been waiting for a response for 2 weeks, so I'm going to close it as inactive. We can reopen the bug if the requested information is provided.

Status: UNCONFIRMED → RESOLVED
Closed: 1 year ago
Resolution: --- → INCOMPLETE
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