Closed Bug 1925100 Opened 1 year ago Closed 1 year ago

VPN Firefox Extension

Categories

(support.mozilla.org :: Knowledge Base Content, task)

Product:
support.mozilla.org
Component:
Knowledge Base Content
Type:
task

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: jcuevas, Assigned: dgalindo)

Details

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED]

**Note: Learn more at https://mozilla-hub.atlassian.net/wiki/spaces/MSS/pages/21430745/Mozilla+Support+Content **

IMPORTANT NOTICE: FOR TIMELY PUBLICATION, CONTENT REQUESTS MUST BE SUBMITTED AT LEAST 14 DAYS BEFORE THE RELEASE DATE, ENABLING THE SUMO TEAM TO MAKE THEM LIVE WITHIN 48 HOURS POST-RELEASE. PLEASE ENSURE THAT ALL SUBMITTED INFORMATION, INCLUDING FEATURE DETAILS AND VISUAL ASSETS, IS FINAL. IN THE EVENT OF ANY UNFORESEEN CHANGES OR DELAYS NECESSITATING A PUSH TO A SUBSEQUENT RELEASE, PROMPTLY INFORM US TO PREVENT PUBLISHING AS PER THE ORIGINAL SCHEDULE.

Content access restriction: Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]

Note: If yes, ensure ‘Advanced Fields’ are visible by selecting ‘Show Advanced Field’ at the top right, then scroll to ‘Security’ and check ‘Confidential Mozilla Employee Bug (non-security)’.

Attention: Any content not marked as confidential will be accessible to both NDAd and non-NDAd contributors with a Bugzilla account. Drafts for non-confidential content will also follow the same access policy, being open to comments for anyone with the link. Non-confidential Bugzillas can benefit from contributions by community contributors, while confidential Bugzillas will be handled exclusively by staff.

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Choose one below and delete others. [REQUIRED]
Mozilla VPN

Select the type of request.

Choose one or more below and delete others. [REQUIRED]
KB content update/ new content

Please summarize the request, emphasizing any user-facing changes. Include historical context or background information if it helps users understand the new features or changes. [REQUIRED]

Mozilla VPN will release a Firefox Extension aimed at protected browsing

##Are the user-facing changes mentioned above for the production release, or is the feature/change experimental/ beta? (Production, Experimental or Beta) [REQUIRED]
**Note: Specify if the user-facing changes mentioned above are final, experimental, or in beta. This information is crucial for determining the appropriate support and documentation level needed. Please note that SUMO KB articles only support the production version for Firefox.
Public Facing

Are the new features or changes region-specific? Are they going to be released in a gradual rollout? [REQUIRED]

**Note: Please confirm if these features or changes are limited to specific geographic regions and if they will be implemented gradually. Knowing this helps us tailor our documentation and support resources appropriately.
Standard supported territories

Please indicate if this is an on- or off-train release [REQUIRED]

**Note: If applicable, add the product version number to the end of the Summary field using the format: Summary [Product V123]. If this is an off-train release, please use the format: Summary [Product off-train].
On-train

What is the anticipated release date? [REQUIRED]

Note: Content is typically published at, or within, 48 hours of the release.
Mid December

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

Note: If you don’t let us know if this date changes, it will be published on this date
No

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

Note: A minimum of 10 days is required for translation requests.
Standard EFIGS

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

https://mozilla-hub.atlassian.net/browse/FXVPN-97

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

Note: Ensure to submit only final visual assets relevant to the Production release, excluding Nightly or Beta images, and favor 'Light mode' UI screenshots over 'Dark mode'

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

https://mozilla-hub.atlassian.net/wiki/spaces/PXI/pages/973570107/Mozilla+VPN+Firefox+Extension+Foxfooding

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

Note: Minor changes such as string updates are directly handled in SUMO, and will not lead to the generation of a pre-publishing draft. [REQUIRED]
Sanitago Andrigo

Status: NEW → ASSIGNED

What to do if another extension interferes with the Mozilla VPN extension https://docs.google.com/document/d/1HcLxi8RTcb0BSI5pJyk7q3pSq8laOXNAH0z6FlPzvP0/edit?tab=t.0

Placeholder articles:

  1. Article title: Get started with the Mozilla VPN extension
    Draft: https://docs.google.com/document/d/1SPewv3QHhcHpuiKREbc0JJSo4x2FzNyb9gIM84C3dVQ/edit?tab=t.0
    URL: https://support.mozilla.org/kb/get-started-mozilla-vpn-extension

  2. Article title: Disable VPN protection for a specific website
    Draft: https://docs.google.com/document/d/1jUF265EsNHpBrLqgSVfkLwdN4TBgWLheVuuVNYRZHKA/edit?tab=t.0
    URL: https://support.mozilla.org/kb/disable-vpn-protection-specific-website

  3. Article title: Change your location for a specific website
    Draft: https://docs.google.com/document/d/1xDHXm7v91FNPKpghq72KxgHm1ghXlIMooKL5ak2RWQM/edit?tab=t.0#heading=h.7emjui35oid5
    URL: https://support.mozilla.org/kb/change-your-location-specific-website

  4. Article title: How will DNS work when using the VPN extension?
    Draft: https://docs.google.com/document/d/1Xx6HX5CI4Rh8nr_Sr98eCl0EiRNIXp9-_2v2gFS2jjo/edit?tab=t.0
    URL: https://support.mozilla.org/kb/how-will-dns-work-when-using-vpn-extension

  5. Article title: A program on your computer interferes with the Mozilla VPN extension
    Draft: https://docs.google.com/document/d/1ZTXkWdS9PNrxxCTN3cEsC5xWaihTtN04UTgGNhBIJOk/edit?tab=t.0#heading=h.qi4u0k23bi8v
    URL: https://support.mozilla.org/kb/program-your-computer-interferes-mozilla-vpn-exten

  6. Article title: What to do if another extension interferes with the Mozilla VPN extension
    Draft: https://docs.google.com/document/d/1HcLxi8RTcb0BSI5pJyk7q3pSq8laOXNAH0z6FlPzvP0/edit?tab=t.0
    URL: https://support.mozilla.org/kb/if-another-extension-interferes-mozilla-vpn

  7. Article title: Manage the VPN extension preferences
    Draft: https://docs.google.com/document/d/1F3DOJxmMiNwNBKdXBztVAHMuJ_OugslEo59TG9CfV54/edit?tab=t.0
    URL: https://support.mozilla.org/kb/manage-vpn-extension-preferences

Note: After consulting with the platform team, it has been clarified that requesters are responsible for adding UTM parameters based on the placeholder URLs we create in Kitsune. For more information, please contact Ryan rjohnson@mozilla.com.

Updated

Content went live yesterday along the localized KBs.

Status: ASSIGNED → RESOLVED
Closed: 1 year ago
Resolution: --- → FIXED
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