Open Bug 1925887 Opened 1 year ago Updated 1 year ago

If "When new messages arrive" + "Use the system notification" are enabled, no notification appears in the system tray on receipt of new message

Categories

(Thunderbird :: General, defect)

Thunderbird 128
x86_64
Windows 10
defect

Tracking

(Not tracked)

People

(Reporter: thee.chicago.wolf, Unassigned)

Details

I always remember having set both "When new messages arrive" + "Use the system notification" to be checked on / enabled to notify me when a new message arrive. I only just recently noticed that with both of these enabled, I no longer see a new message notification window appear in my system tray. I know this was how I always set my TB notifications because I double checked my TB Portable on my work USB stick and both are set there as well. For sure this is due to a recent change.

STR Using 128.3.2 :

  1. Go to Tools > Settings > General > Incoming Mails
  2. Enable both "Show and alert" and "Use the system notification"
  3. Send yourself a test message

Expected Results:

  1. A New message notification window should appear in the system tray

Actual Results:

  1. A New message notification window doesn't appear in the system tray

Disabling "Use the system notification" seems to bring back the old behavior. Forgive me if there was some change I missed.

System notifications are somewhat flaky. Check that in "Manage Notifications" banners and action centre entries are enabled. If all this fails, remove this registry entry: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Notifications\Settings
From: https://www.elevenforum.com/t/reset-and-clear-notifications-from-apps-and-other-senders-list-in-windows-11.13588/
I've lost my system banner notifications at some stage, but fixed the issue this way.

There are also
HKEY_CURRENT_USER\SOFTWARE\Classes\AppUserModelId
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppUserModelId
where TB currently writes an incorrect value, bug 1922961. The Thunderbird entries can be removed they will be reinstated on reinstall of TB.

You need to log in before you can comment on or make changes to this bug.