1931314 - The Windows 7 & 8 ESR Upgrade flow should not require the user to download an unsupported ESR version first

Status: VERIFIED FIXED

(Firefox :: Messaging System, defect, P1)

Description

[Ciprian Muresan [:cmuresan], Ecosystem QA]

Attachment: vmware_IWMINfDOAp.mp4

[Affected versions]:

• Firefox ESR 78.15.0esr, Build ID 20210927121355
• Firefox ESR 91.0.1esr, Build ID 20210816144842

[Affected Platforms]:

• Windows 7
• Windows 8.1

[Steps to reproduce]:

1. Navigate to this page https://www.mozilla.org/en-US/firefox/welcome/20/ .
2. Click the Update Now button.
3. Click the Select your download from the Windowos 64-bit dropdown menu.
4. Click the Firefox Extended Support Release (ESR) or Firefox Extended Support Release (ESR) - MSI installer options.
5. Observe the version number of the proposed download.

[Expected result]:

• The maximum version available for the OS is downloaded -- 115.17.0.

[Actual result]:

• The most recent ESR version is downloaded -- 128.4.0

[Notes]:

• If the flow is followed, the app is attempted to be opened, an error is displayed and the user is redirected to https://www.mozilla.org/en-US/firefox/132.0.2/system-requirements/ page. Scrolling down this page and clicking the Download Firefox ESR 64-bit button, the maximum available version is downloaded.
• The other available flow is clicking the another language or platform link which redirects to https://www.mozilla.org/en-US/firefox/all/desktop-esr/ . From here, after selecting the Platform and Language, a Download ESR 115 is displayed.
• The issue is also reproducible with the Moments 19 and Moments 21 pages.
• Attached a screen recording of the issue.

Comment 1

[Negin Sauermann]

Flagging this in root-ca project slack as this seems to be an issue with the download pages. Will leave an update here with the resolution. Thanks for flagging!

Comment 2

[Meg Viar [:mviar]]

It might be worth reviewing this doc on watershed releases to see if this issue is related.

Comment 3

[Chris Peterson [:cpeterson]]

Ciprian, can you please retest on Windows 7 & 8?

Alex Gibson updated the download links on https://www.mozilla.org/firefox/welcome/20/in https://github.com/mozilla/bedrock/issues/15501.

Comment 4

[Ciprian Muresan [:cmuresan], Ecosystem QA]

Took a look on Windows 8 and nothing was changed. Looked closer at the github repo and it seems prod is still behind main and does not yet have the fix for #15501 -- https://github.com/mozilla/bedrock/compare/prod...main.

It's unclear to me when this will happen, but I'll leave the needinfo flag active and monitor the fix.

Comment 5

[Negin Sauermann]

Confirmed with the web dev team that the changes are now in prod - https://github.com/mozilla/bedrock/blob/prod/bedrock/firefox/templates/firefox/welcome/page19.html#L235

Comment 6

[Ciprian Muresan [:cmuresan], Ecosystem QA]

Thanks @Negin for the confirmation! I have verified that the Update Now button from the Moments 19, 20, and 21 pages all redirect to https://www.mozilla.org/en-US/firefox/all/desktop-esr/ when used on an ESR build on both Windows 7 and 8.1.

Comment 7

[Ciprian Muresan [:cmuresan], Ecosystem QA]

Marking this as fixed based on comment 5.

Comment 8

[Ciprian Muresan [:cmuresan], Ecosystem QA]

Marking this as verified based on comment 6.